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Nagios Integration with Service now

BalajiJ33704631
Tera Contributor

‎11-08-2015 08:07 PM

I am looking for an Nagios to Service now integration based on the web service . Is there any documentation that is available to for the same .

Balaji

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Alex248
Mega Expert
In response to lohitmohanta

‎08-03-2017 01:37 AM

Hello!


I think you made a mistake in config.ini file.



1. Open this file with editor end correct you records like this:



[servicenow]


sn_username = instance_username


sn_password = instance_password


sn_url = devXXX.service-now.com   your instance name



Also make sure your [database] credentials are correct.



2. Delete all records(except comments)   in field_map.ini file



After run command:



You must see message:


Cleaning up archived DB entries older than TTL


Config loaded.


Connecting to:


***https://instance_username:instance_password@devXXX.service-now.com/incident.do?WSDL



***instead of https://****:****@135@dev****.service-now.com/incident.do?WSDL



Do you see different?


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