Hello Everyone,
I am working for custom application,
the requestor submits request from Service portal. after submission request will be created on Custom Request Table.
my requirement is
when Request gets created from Portal on my Custom Request table , the request state is in Open State.
My Metric Instance record also need to created on the Metric instance table at same time.
and if state changes to Work in progress another Metric Instance record should be created.
I tried the below script using Metric definition, But the timestamp was varying.
var curTime=current.opened_at;
var a=gs.nowGlideDateTime();
gs.info("test567"+a);
gs.info("test567"+curTime);
// is timestamp diff btw curTime and a is of 2 secs how to get through this issue
createMetric();
function createMetric() {
var mi = new MetricInstance(definition, current);
if (!mi.metricExists()) {
gs.info("test567");
var a = mi.getNewRecord();
a.start = current.sys_updated_on;
a.value = current.getDisplayValue('state');
a.calculation_complete = false;
a.insert();
return;
}
}
