Need help with SC Task email notifications

[Joe Taylor]

I am trying to update the email notification "Email assigned to group (sc_task).

All fields are populated except for the "employee_name" which I'm trying to pull from the variables on the SCTASK itself.

This is what the body looks like:

     ${mail_script:sctask_subject_line}

     Number: ${number}

     Short description: ${sc_task.short_description}

     Request Requested for: ${request.requested_for}

     Employee Name: ${sc_task.variables.employee_name}

     Assignment group: ${assignment_group}

Also, my subject line script isn't pulling any values at all.

This what the subject line looks like right now:  Task undefined - undefined for undefined

This what I have for the script:  

     email.setSubject('Task '+current.sc_task.number.getDisplayValue()+' - '+   current.sc_task_short_description.getDisplayValue()+' for '+current.sc_task.variables.employee_name.getDisplayValue());

WHAT AM I DOING WRONG?

[Joe Taylor]

Thanks Ashutosh and Jaspal.

This is working just the way I want now.

I have a follow-on question though:

I have two different Catalog Items:

Say "Item1" and "Item2".

I want to trigger different sc_task notifications for each one of these.

Right now the Event trigger for all sc tasks is: "notification_engine.process".

If I create a new event, I can't seem to figure out how to trigger it on a per-item basis.

Joe

[Jaspal Singh]

Great to know it works.

For our per-item basis you can do below

1. You can create duplicate of existing notificaion that uses event.

2. Make it work on insert/update when Item is Item 1 && Item is not Item 2 from the filter instead of event.

3. Another one that runs on insert/update when Item is not Item 1 && Item is Item 2 from filter instead of event.

[Ashutosh Munot1]

HI,

notification_engine.process" this is OOB process engine notification.

You can use notification condition builder to send notification for one item and then other notification for other item.

Thanks,
Ashutosh