Need to create a Info icon beside contact field

[Srvs]

Hi All,

i have a requirement that i need to create a "info icon" beside the 'contact' field,

at the time of clicking the icon it need to display total count of incidents, problems, changes for that person(who is available in contact field),

at the time of clicking it need to display like this...

please help me how to create,..

[Srvs]

But I am getting all the incidents including closed state

[Srvs]

I need the incident which is in active state

[amlanpal · Accepted solution]

Hi Venkatesh,

Because the script, which I have provided, is not taking the query which is Active or not. Please find the modified UI Macro script below in bold. Request you to set your quesry as per your requirement and give it a try.

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);" />

<j:set var="jvar_n" value="show_RITMs_${jvar_guid}:${ref}"/>

<g:reference_decoration id="${jvar_n}" field="${ref}"

  onclick="showRelatedRecordList('${ref}'); "

  title="${gs.getMessage('Show related Records')}" image="images/icons/tasks.gifx"/>

<script>

// show related list

function showRelatedRecordList(reference) {

  try {

  var displayValue = g_form.getDisplayBox(reference).value;

  var title = 'Showing records related to: ' +displayValue;

  var s = reference.split('.');

  var referenceField = s[s.length - 1];

  var query ='sys_class_name=incident^ORsys_class_name=problem^ORsys_class_name=change_request^active=true' + referenceField + '=' + g_form.getValue(reference);

  var gdw = new GlideModal('show_list');

  gdw.setTitle(title);

  gdw.setSize(750);

  gdw.setPreference('table', 'task_list');

  gdw.setPreference('sysparm_query', query);

  //gdw.setPreference('title', 'A New Title');

  gdw.render();

  } catch (e) {

  jslog('error showing related list');

  jslog(e);

  }

}

</script>

</j:jelly>

I hope this helps.Please mark correct/helpful based on impact

[Srvs]

please give me ur number, ill make the call

[amlanpal]

Hi Venkatesh,

Please feel free to let us know about your issue over here. This will help us to understand your queries and provide you the solution.