Need to know about ServiceNow POP3 and ServiceNow SMTP
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‎11-07-2022 03:19 AM
Need to know about ServiceNow POP3 and ServiceNow SMTP
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‎11-07-2022 04:21 AM
Hi @YesuJonnala ,
If a user sends an email to instance@service-now.com it should appear in the "Inbox" in your instance, and then move to "Received" folder once it has been processed.
SMTP email account is used to send emails from the instance out.
POP3 account is used to retrieve emails sent TO the instance.
If you are wanting to check if an email has been received, you could use this link and update your instance name and change the date/time range as needed:
https://<yourinstance>.service-now.com/sys_email_list.do?sysparm_query=sys_created_onONToday%40javascript%3Ags.daysAgoStart(0)%40javascript%3Ags.daysAgoEnd(0)
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‎11-07-2022 05:56 AM - edited ‎11-07-2022 06:00 AM
1.ServiceNow instance connects with ServiceNow SMTP server to send an email.
Moreover, we can send email via our company's maintained SMTP server as well :
2.All production instances can send and receive email .The instance has an email address of instance@service-now.com.
3.POP3 account is used to retrieve emails sent TO the instance and organizes in mailbox.
https://www.servicenow.com/community/developer-forum/email-accounts-smtp-and-pop3/m-p/1544936
Mark helpful if it helps.
