Need to Remove 'DELETE' UI Action from incident table and it should not affect the parent task table

[shashank32]

Hi

Can anyone suggest me the best way to remove  'DELETE' UI Action from incident table and it should not affect the parent task table.

i duplicated the DELETE ui action with less order and add one more condition in it-- '&&current.getRecordClassName() !='incident';

but its not working .

[shashank32]

Hi Anil By changing OOB Ui actions does it effects while upgrading the instance?

[Anil Lande]

Yes, it will be skipped during upgrade but you can compare upgraded version and take decision. 

If you find any update in script then you can opt for upgraded version and again add condition to hide it on incident form.

Even if you modify ACL's, you need to resolve conflicts related with ACL's

There is no way to avoid conflicts if you want to alter some OOB functionalities.

Thanks,
Anil Lande

[Ankur Bawiskar]

Hi,

better handle using ACL

Regards
Ankur

[shashank32]

Hi Ankur i tried it, 

by giving type - record

table - incident.none

operation- delete

script - answer= false;

but it didnt worked,

can you please help?

[Ankur Bawiskar · Accepted solution]

Hi,

you are checking with admin?

Did you check any other table level DELETE ACL on incident is allowing?

it worked for me even as an admin when I had 1 table level DELETE ACL on incident table

1) list - delete grayed out

2) form - delete button not shown

Regards
Ankur