Need to Remove 'DELETE' UI Action from incident table and it should not affect the parent task table

shashank32 · ‎10-07-2021

Hi

Can anyone suggest me the best way to remove 'DELETE' UI Action from incident table and it should not affect the parent task table.

i duplicated the DELETE ui action with less order and add one more condition in it-- '&&current.getRecordClassName() !='incident';

but its not working .

Ankur Bawiskar · ‎10-07-2021

Hi,

you are checking with admin?

Did you check any other table level DELETE ACL on incident is allowing?

it worked for me even as an admin when I had 1 table level DELETE ACL on incident table

1) list - delete grayed out

2) form - delete button not shown

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

shashank32 · ‎10-07-2021

I had created a new ACL instead of altering the OOB ACL .Its working fine , Thank You.

Ram141 · ‎05-09-2022

Hello @Ankur Bawiskar ,

I have tried the same operation on sn_wsd_case_workplace_case table but it's restricting delete operation only in list view but on form view we are still able to see delete button.

Could you please help me here with your inputs.

Thanks,

Ram