NON Production Environment Booking & Reaservation Mechanism

leeza
Kilo Contributor

Hello,

 

Wanted to know if there is any process to reserve or book non prod environment for testing in Service -now  ?

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @leeza 

 

Every customer has 3 instances: Dev, test/ QA/ UAT, and prod. You can do the testing in the Test/QA environment.

 

Not sure what do you mean by booking non prod environment for testing? 

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Dr. Atul G. - Learn N Grow Together
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Raj_Nishant92
Tera Contributor

Hi Leeza

 

Can you please elaborate a little more on your query?

What is the requirement , What is the purpose, what support are you looking ?

 

as per my understanding what you mentioned, please find my response below

 

ServiceNow does not have a native “Environment Reservation” feature out of the box, but you can implement a process or leverage existing modules to handle this requirement

One Such Approach is - 

 

Use ServiceNow Change Management Module

ServiceNow's Change Management module can be adapted to reserve non-prod environments for testing.

Steps:

  1. Create a Change Request Template:

    • Navigate to Change > Templates > Create New Template.
    • Create a template named something like "Non-Prod Environment Reservation."
  2. Define Fields:

    • Environment Name (e.g., Dev, Test, UAT, Sandbox).
    • Requested Start and End Date/Time.
    • Purpose of Reservation.
    • Testing Team/Owner.
    • Approval Workflow (if required).
  3. Automate Reservation:

    • Set up a workflow or flow in Flow Designer to validate the reservation.
    • Notify relevant stakeholders when the environment is booked.
  4. Add Environment Availability Validation:

    • Use a custom table (env_reservation) to track reservations.
    • Validate conflicts before approving requests.

 

Let me know if suffice your requirement.