Notification to multiple users

[Vamshi_ch123]

Hi all,

we have a requirement to send a single notification to more than 100 ppl from servicenow , right now when we try it, in recipient list email logs only 30-40 users are getting the notification

is there an option to enable it for more than 100 ppl

Thank you

[MaanasK]

Would it be possible to add all the users to a group, and then send the notification to this group.

[Vamshi_ch123]

we don't have user list in our DB, we have it in a separate spreadsheet maintained by our HD team and we import this data to our custom table fields

[Mark Manders]

Check the glide.email.smtp.max_recipients property on your instance. The default is 100, but if that can be changed, so maybe it's limited. 

This is for 'to', by the way. If you are sending 'bcc' emails, you may need to do it in chunks, but that's not clear from your question. You can also check on the notification settings of the users. If they have their settings adjusted to not receive emails, the system doesn't add them.

It can also matter how you have configured it. If you are gathering the users through a flow which only returns a limited number of users, you have to adjust that. There are many things possible (and many possible causes) but with the limited information you share, it's guessing.

[Mark Manders]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521772

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957766