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04-25-2022 11:51 AM
Need to add a field "onhold duration" to the incident form, this field should capture all the durations when the incident kept on hold.
Please suggest how to proceed with this requirement.
04-25-2022 11:56 AM
What are you going to do with this data?
Attaching one relevant article, hope it helps:
https://community.servicenow.com/community?id=community_question&sys_id=cbd0b6c7db3cef08d58ea345ca961945
