One user in watchlist not receiving emails

[Shiva Kumar8]

Hi Community,

After a comment is made on a request/incident we send notifications to the assignedto user created user and people in watchlist everything is working fine but once specific user in the watchlist not receiving email notifications. can anyone help we what might be happening.

Thanks.

[Abhijit4 · Accepted solution]

Hi Shiva,

Please verify if notification is disabled for that user as shown below.

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022

[Shiva Kumar8]

Hi Abhijit,

Thanks for the help. it worked.

[dmathur09]

Hi Shiva,

Can you check in cmn_notif_device module and see if the Primary email is active for the mentioned user.

Regards,

Deepankar Mathur