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‎04-17-2018 12:11 AM
Hi,
We are using OOB Change Management of Kingston Version doing some customization.
I have a requirement that Only Change Manager Role can close the Change Request.
Can anyone please suggest how to achieve this??
Solved! Go to Solution.
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‎04-17-2018 12:29 AM
Hi,
To make sure only change managers should be able to close change request.
1) Make the state field read only by UI policy/data policy/ACL so that no one can update the status and close a ticket.
2) Change the condition in UI action 'Close' and use the role of change manager instead of itil as highlighted in the screenshot.
Thanks
Gaurav
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‎04-17-2018 12:29 AM
Hi,
To make sure only change managers should be able to close change request.
1) Make the state field read only by UI policy/data policy/ACL so that no one can update the status and close a ticket.
2) Change the condition in UI action 'Close' and use the role of change manager instead of itil as highlighted in the screenshot.
Thanks
Gaurav
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‎04-17-2018 01:29 AM
Thanks Gaurav It's working.
Great its good lesson for me.
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‎05-30-2023 11:59 AM
Hi @Gaurav Bajaj ,
In my case, i took condition as gs.hasRole('change_manager'). But here both admin & change manager is able to close the task. Please help me in this.
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‎04-17-2018 01:34 AM
Glad it helped 🙂