Only some Fields visible by the User, but Admin can see the whole form..

jay1111
Kilo Guru

Hi,

I have created a custom app and gave a permission to ITIL users. But still they cant see the form completely. 

I double checked the ACL permissions, every thing looks good. I don't know what i am missing.

I impersonated and checked, the form looks like this for them.

find_real_file.png 

Thanks,

Jay

1 ACCEPTED SOLUTION

You misspelled "variables".

 

 

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8 REPLIES 8

Shashikant Yada
Tera Guru
Can you check the write ACL roles in it and is there any ACL's created specific to fields? Also have you created any views?

Shane J
Tera Guru

Turn on Debug and verify your ACLs are not the issue.

 

Thanks for the response, I found what i am missing.

 

 

In Catalog task, I am trying to modify 'Description' from workflow based on the drop  

 

if(current.varaiables.zone == "1"){
task.description = "1) XYZ"  + "\n" + "2) ABC" + "\n" "3) 123";

}

 

find_real_file.png

when i try using this script in advanced script, this is how description is showing up. what i am missing?

 

 

Thanks,

Jay 

manjusha
Kilo Guru

Hi,

 Please check acl if you extended any existing snow  table. check acl of the extended table.

Regards,

Manjusha.