We have a team ITSD they manage call via MS teams and Manage tickets via ServiceNow. How can we levarage the On-Call schedule feature in the ServiceNow. In the Service Desk, Each shift we have 7 members. I created shift and roaster, Now I can see t...
Hello, I have been using the Delegate feature in my Prod instance. When someone on the company goes on leave I just need to create the Delegate Record and all the approvals will go to the specified person. I do have a License to be an approver (appro...
Hi, I've created a new Change Models but these change models aren't visible on Service Operations Workspace when creating a new Change Request. But it does show when trying to search for the name of the Model. Did I miss something?Thanks
Workflow notification: Variable selected incident numbers in list collector sent to group manager. I am trying to add the recipe into email address based on incident assignment groups manager.Can you please let me know if you have any solution?
Hi,I am trying to integrate Servicenow with Salesforce using Salesforce Spoke. I have setup the Oauth and it is generating OAuth token successfully.But in the flow designer, when I try to use the Salesforce spoke action - Update record, I am not able...
We have noticed that the notifications that are built for knowledge articles are only triggering for the articles created using standard template. If we are using a new custom article template then the same existing notifications are not working and ...
Can someone help explain how the sys_popup works please?The Wiki has a lack of documentation http://wiki.servicenow.com/index.php?title=Customizing_the_Reference_Icon#gsc.tab=0 This thread states the sys_popup will be set to the default sys_popup if ...
Hi, I have created a report to the below information.Name of Report: Customer ReportType of Report: Bar GraphData Elements Required: Customer NameTotal Number of CasesCase Type and PercentageCase Sub Type and PercentageAverage Days Open (1 Day, 2 Day...
Hi,It has been detected that the assignment of "Assigned to" and "Assignment group" fields is not working as expected during vulnerability ticket (VIT) creation through the API . We are supplying the correct "Assigned to" data and no "Assignment grou...
Hi all,I'm not understanding the relationship between question type and question subtype (for example, as used in Catalog Builder).I'm attempting to display a reference field in the portal for the user to select a question type (eg. text, option, cho...
Is there a way to create a report to calculate the knowledge utilization . Need help in finding article attached to incident.
HI team , one of the user getting blank report, I tried find the issue , Looks like there is a ACL issue.Access to this content denied based on report_view ACL's . How do i fix this ?
I have a field in ServiceNow which is a True/False(checkbox) Field named 'Test001', And the same field shows up on the portal, which should look like this Test001. Is there a way by which it can be bold on platform and portal? Any help would be appr...
URGENT!!!!! I need a simple way to notify Teams users for any updates on ServiceNow Incident records.Since the incoming webhook will be abolished sometime soon, I need an alternative way to do a simple notifications.I tried using MS workflows, but it...
Recently our Situation Manager on-call group lost a member, and someone else volunteered to take their place in the rotation. I'm trying to update the on-call schedules to reflect this change and seem to have made things worse.Person 1 (Alice) left o...
