I checked one knowledge article in my ServiceNow instance where one person has added comment, but it is showing another person name in the comment. where can I configure that isuue?for example, I'm "Govind" i commented on knowledge article but it is...
One Catalog item two fields Type 1 : Select Box : CountryType 2 : Select Box : State Country is true then populate state. using Client script but not working. If end user submit form then Approval to go Network group.Approver is approved after trig...
Hello all, Please correct me the code for variable details copy to RITM description , we are using below script. workflow run script: var variablesGR = new GlideRecord('sc_req_item'); variablesGR.get('sys_id', current.sys_id); current.description = J...
Hello, we use a UI Action to create a problem from case, this button however, will create and save an empty problem in the data base even before filling and saving ( submitting) the form, the result is empty problems without the mandatory field.I cha...
Hi All, Where can I get exact ServiceNow Documentation for fields , like the description of each field what it is meant for on Catalog Task (sc_task) table. I was able to find below : https://docs.servicenow.com/bundle/xanadu-platform-administratio...
Hi Team, In my instance one of inbound action has already created, by using of that RITM has been created. now I have added some of new email id in same inbound action witch is working fine in dev and test instance email and tickets both are generate...
When we Click on Create Knowledge button on Resolved Cases getting error message that Knowledge Record Not found on CSM WorkSpace only and it is working fine in Servicenow Backend(Native) view. We are facing this after Washington DC Patch 6 Upgrade. ...
Hello Everyone, We have requirement, where we need to allow user to create request multiple RITMs from single order guide. Can anyone suggest solution for this, without adding item to CART, can we allow user to create request? Thanks in Advance
How to set this Condition after catalog creation If End user submit the form then Approval to go "Network" group.Approval is approved after trigger task and assignment group Database group name.
Hi, My company wants me to setup the ability to login via userPrincipalName as well as SAMAccountName. Currently we use LDAP and the SAM is used to authenticate, the UserID field is populated with the SAMAccountName. My question is, how can I get...
Computed Field "Software Assign Date" (Datetime) Minimum Metric Date when reassigned to the Software group for the first time.Please give suggestions .
Hi All, We have a requirement to send files from ServiceNow to Sftp, how we can achieve this? Are there any plugins or out-of-the-box options available for this?
Hi All,There is an OOB field Mobile phone (ph_number type) field on sys_user and it is on the form. When a user enters a 10 digit number it is formatted to (xxx) xxx-xxxx. I do not see any client script or dictionary configurations. How to find where...
How to create/insert a new record in a custom table using Flow Designer.
I have a few articles that are marked Public and the attachment link is checked. The understanding of the KB Manager is that the Public role is so that all company users can read the article which is what is required. I understand the public role on ...