Hi, I have an RITM that is getting created when Idea is Accepted. All the field values on the Idea are populated on the RITM variables form. But I have 3 issues.This RITM is different from other Templates. I only have requested for, Manager(of reques...
Good day everyone! I need help with my task. Our Non-ITIL users do not have access to post Additional Comments on all SCTASK tickets from the portal view. They can only post Additional Comments on the RITM tickets but not on the SCTASK tickets.I need...
I currently have next experience and Polaris theme turned on while using ITSM Service Operation Workspace. If I navigate to https://myinstance.service-now.com, it redirects me to https://myinstance.service-now.com/now/nav/ui/classic/params/target/%24...
Hi,we have a variable set: "requested for country" which shows the logged in user details for the catalogue in SP. based on the logged in user the country is displayed as "if the user is from India then it shows as india in requested for country" var...
Hi Team,I want to Convert RITM Short description to incident Short description using UI action.I need t convert attachments as well.Could you please suggest.
HI, As we installed the OAM plugin and included that email script '${mail_script:include_approval_actionable}' in our Approval request notification, it looks like the below. the details in the options section are variables of the catalog item.But w...
We can't pinpoint when this started happening but suddenly we found a record with numbering prefix SCTASK in our Enhancements table.When checking with the end-user who did this change (an itil user), it appears he was able to change the task type usi...
Hi Team, actually my requirement is i want to change the background of widget . i tried with the following script in CSS .panel-heading { color: #fff; background-color: #0060FF; border-color: #0060FF;} but the issue it only changing the heading part...
Hi all,i am facing issue while showing two icons in list view for one user of my client he is seeing the icon right side but abnormal of the incident table but the rest of the people including me it was showing on left side attached screen shots belo...
Hello everyone,I would need support for an integration between instances.I have implemented integration between two ServiceNow instances for the Incident table.With the POST method in addition to the fields of the incident, I am also trying to pass v...
I have a catalogue item that has a reference variable on the form that references the sys_user table. This cat item uses a flow. In the flow I have an Update Record action where I would like to update the Short description with some default text then...
@Community Alums I am new to UI action. Could you please help me to achieve this. Thank you Create UI ActionName: Change ApprovalTable: incidentUI Action should do the Open Dialog-- Dropdown to select approval state and Comment fieldOn Dialog. Submi...
HI I have 2 variables in catalog form, employee type and managerEmployee type is choice field have 2 values(Temporary, permanent) Manager field is Reference of user tableBelow is my Requirement,If user selects Employee type is Temporary then Manager ...
I came across the LDAPUtils script and the setManager function in there. setManager: function(source, target) { var ge = source.getElement(this.manager); if (!ge || ge.isNil()) return; this._getLdapUserUpdate(); var ldap = new Packages.com.glide.sys....
Hi,I have created a string field on incident and trying to get total days of incident opened based on created date and todays date. Its showing time as well, how can I remove time and show only days. var gr = new GlideRecord('incident'); gr.query();...
