I'm having an issue with a change request regarding the migration of the eBanking database server. When reviewing the request, I noticed that some servers are listed as affected CIs: Azuvvdexg2, Azuvvdexg3, and Azuvvdexg4. These servers weren't selec...
How to start for each loop from second record in flow designerOn catalog item having list type variable which contains recordswant to start for each loop from second record from that list. how to do this?
Hi All , I have a requirement , where I need to make work-notes mandatory when the values of impact or urgency field changes.The default value of Impact = 5 and Urgency = 5 which will be set when the incident form is opened , I want the work notes t...
Hi, The demohub is not accessible and it shows 'Nothing to Install'. Is there any way to install into the personal instance? Can you please help how to resolve this? Regards, Suresh,
We have a "consent through silence" approach in our workflows where the system owner has 3 days to approve a RITM before it is auto-approved. The potential issue is what happens if the RITM is manually approved. Later in the workflow we have a Join a...
Hi, I created a scheduled job to auto close the resolved RITMs. PFB the script. But when this script was executed it triggered the workflow again for most of the resolved RITMs and because of that all the related task are created again. Please let me...
Hello Community, I'm looking to add approver in sysapproval table.I created this business rule but it isn't working.I created two fields on ritm form.Whatever user selects in the enter approval field will be inserted in the sys approval table for cor...
Hi, I have created a UI action(Incident) in the Problem table. When Incident button is clicked then the List of Incident table is coming up. Now I created one more UI Action Add to Incident in the List choice.(Actions on selected rows) The requiremen...
Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...
Hi can anyone guide me on below mentioned functions!How to Remove Buttons from page in the Related list and How to change or add new background image in from page of any incident or problem and change.
my request is 50 check boxes in in catalog form , i am trying to arrange all in one UI page like below. but this code is not working. Please help how can i use UI pages in catalog form , how to code<html><body> <form action=""><input type="checkbox" ...
Hello everyone! Running into an odd issue with a notification email. During the implementation step of our Change Management process, we have a notification that notifies our users that their change is approved, and to work on their implementation ta...
I am looking to create a HR group where they can handle employee investigations, and other sensitive information. However, I don't want other ITIL users (ex. service desk) to view these requests. I ideally, I want only HR staff and Admins to be able ...
I have a requirement to filter the Configuration items reference filed on the incident from to show only those CIs related to the service and service offering selected. I may have to query the relationship table and get only those related records of ...
Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...
