Only some Fields visible by the User, but Admin can see the whole form..

[jay1111]

Hi,

I have created a custom app and gave a permission to ITIL users. But still they cant see the form completely. 

I double checked the ACL permissions, every thing looks good. I don't know what i am missing.

I impersonated and checked, the form looks like this for them.

 

Thanks,

Jay

[Shashikant Yada]

Can you check the write ACL roles in it and is there any ACL's created specific to fields? Also have you created any views?

[Shane J]

Turn on Debug and verify your ACLs are not the issue.

[jay1111]

Thanks for the response, I found what i am missing.

In Catalog task, I am trying to modify 'Description' from workflow based on the drop  

if(current.varaiables.zone == "1"){
task.description = "1) XYZ"  + "\n" + "2) ABC" + "\n" "3) 123";

}

when i try using this script in advanced script, this is how description is showing up. what i am missing?

Thanks,

Jay 

[manjusha]

Hi,

 Please check acl if you extended any existing snow  table. check acl of the extended table.

Regards,

Manjusha.