Open attachments in a new window from a related list in Workspace

maria_g
Tera Contributor

Hello everyone, I am very new to ServiceNow and I am currently struggling  with attachments as related list in Workspace. I have created a relationship which allows me to show attachments from RITM on a SCTASK as related record. But if I want to open/preview these attachments it doesn't work since only the list of attachments is schown.:

maria_g_0-1681837165483.png

If I click on a record I get a new window opened with attachment record detailes but no option to open the attachment itself:

maria_g_1-1681837232793.png

I would like to be able to open and view attachments like it is possible to do on a RITM. Any suggestions?

 

Thank you and best regards,

Maria

1 REPLY 1

meera-naz
Tera Contributor

Hi, I'm having the same issue. Did you ever find a solution to this?