Order of items in a catalog task

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davidsmith
Tera Expert

‎08-07-2023 06:57 AM

Hello,

 

I have a question about the order of the items that appear in a Catalog Task. Is this controlled by how order that they are listed in the workflow of the task or by other means?

We have a Catalog Item where the items/variables in the RITM appear in the correct order. However, the order of the variables that appear in the Catalog Task is in the wrong order.

 

David

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Brad Bowman
Kilo Patron
Kilo Patron

‎08-07-2023 09:06 AM

Hi David,

The Order field on each variable definition determines the order in which they are displayed on the Request form, RITM, and Catalog Tasks.  If you are using containers with splits, and these formatters are not included on the Catalog Task(s), that would explain why the variables appear differently between the RITM and Catalog Task. I can't think of another way that the order could be changed, or that you could do this even if you wanted to.  If you're not using containers... try attaching some screenshots of the RITM, Catalog Task, and the list of variables.

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Brad Bowman
Kilo Patron
Kilo Patron

‎08-07-2023 09:06 AM

Hi David,

The Order field on each variable definition determines the order in which they are displayed on the Request form, RITM, and Catalog Tasks.  If you are using containers with splits, and these formatters are not included on the Catalog Task(s), that would explain why the variables appear differently between the RITM and Catalog Task. I can't think of another way that the order could be changed, or that you could do this even if you wanted to.  If you're not using containers... try attaching some screenshots of the RITM, Catalog Task, and the list of variables.