Out of the Box in ServiceNow

[Anil74]

Hi All,

What do you mean by out of the box in servicenow, can anyone explain me about this.

[Anil74]

Thanks a lot Lars.

[scott barnard1]

ootb - "out of the box" in a service now context is an object provided by servicenow themselves that hasn't been messed with by others.

It's kind of an important concept as SN do not update customised objects

This is massively important.

Someone adds a line to a client script provided ootb by SN and SN do a patch or even an upgrade to the version that update will not apply to your instance. Better to mark it inactive and copy an update the copy.

When you upgrade from one version to another, like going from Jakarta to Kingston. You get a report of what new stuff is actually being applied.

In old instances that have been upgraded many times and have a lot of customisation then the % applied can drop below 50%

So troubleshooting becomes a nightmare.

Core bits of functionality designed by SN may not work simply because the things they rely on are not what they were designed for.

This leads to dev conventions like not changing ootb script includes but creating new ones and extending the function of the old into the new etc. Basically preserving the original code as much as you can.

A great way of seeing ootb is to get a personal dev instance and rebuild it to latest regularly. A great ref.

Regards

[Ravi63]

hi,

kindly share your thoughts regarding "OOB" with simple examples within servicenow.

[Greg Davis]

How can get access to an OOB version of Rome Problem Management Application?

[Vaibhav Sharma1]

Hi,

Can anyone help with some inputs on how and where to start implementing SAM and HAM. I am familiar with Now Create but I think that provides only the theoritical steps. Kindly advise how to get actionable guide for implementation