'Percent answered' field calculation in Survey Instances table

Saranya VS
Giga Contributor

‎07-10-2019 10:20 AM

Hi Team,

We have configured a CSAT survey and when a survey is completed its state there is one OOB field 'Percent answered' is automatically assigning a value in Assessment Instance[asmt_assessment_instance] table. But couldnot find the calculation of this field. Anyone please help me.

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Regards,

Saranya

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Raf1
Tera Guru

‎07-10-2019 06:48 PM

Hi Saranya,

I believe its calculated based on the questions answered by the respondent divided the number of questions in a survey.

For example if a respondent completed all the questions, including  mandatory and non-mandatory questions like comments, this will result to 100% percent answered.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

 

Regards,

Raf

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Community Alums
Not applicable

‎07-08-2020 02:06 AM

Anyone found an answer to this? I can see that the official documentation still doesn't even mention the field. 

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/assessments/task/t_Vi...

Having done a bit of testing, it seems to ignore the dependent questions that are not visible at time of submission.

If you are struggling with this, please hit the upvote button / provide feedback on the official documentation so this question has more visibility.

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