Populate catalog item field on submit

Andrew_TND · ‎03-22-2022

Hello,

I'm trying to get a client script to work on the catalog but having no joy, anyone know where im going wrong? I want it to pick up which option the user has chosen and update the field based on that choice."

I seem to get "Error There is a JavaScript error in your browser console", I know it can work if I put a stand alone statement in like set a single value with no conditions but soon as I start adding in "if" conditions it doesnt like it.

function onSubmit() {
	var cr = g_form.getReference("role_required");
	var gr = g_form.getReference("current_role");
 var rq = g_form.getValue('request_needed_role_access');
	
	if (rq == add) {
		g_form.setValue("service_desk_info", "Add role: " + cr.u_role_ad_group);
	}else if
		(rq == remove) {
		g_form.setValue("service_desk_info", "Remove from AD Group: " + cr.u_role_ad_group);
	}else if
		(rq == amend) {
		g_form.setValue("service_desk_info", "Remove from AD Group: " + gr.u_role_ad_group + "Add to AD group: " + cr.u_role_ad_group);
			
	}
	
   
}

Ankur Bawiskar · ‎03-22-2022

Hi,

don't set value in onSubmit

Why not set value based on change of those 2 variables?

OR

Just set the other variable once RITM is submitted via workflow run script

var cr = current.variables.role_required.u_role_ad_group;
var gr = current.variables.current_role.u_role_ad_group;
var rq = current.variables.request_needed_role_access;

if (rq == 'add') {
	current.variables.service_desk_info =  "Add role: " + cr;
}else if(rq == 'remove') {
	current.variables.service_desk_info = "Remove from AD Group: " + cr;
}else if(rq == 'amend') {
	current.variables.service_desk_info = "Remove from AD Group: " + gr + "Add to AD group: " + cr;
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Saiganeshraja · ‎03-22-2022

Get reference won't work in service portal , use script includes and glideajax.

Andrew_TND · ‎03-22-2022

Then how does it work when I dont use if conditions?

Saiganeshraja · ‎03-22-2022

function onSubmit() { var cr = g_form.getReference("role_required");

var gr = g_form.getReference("current_role");

var rq = g_form.getValue('request_needed_role_access');

if (rq == "add") {

g_form.setValue("service_desk_info", "Add role: " + cr.u_role_ad_group);

}

else if (rq == "remove") {

g_form.setValue("service_desk_info", "Remove from AD Group: " + cr.u_role_ad_group);

}else if (rq == "amend") {

g_form.setValue("service_desk_info", "Remove from AD Group: " + gr.u_role_ad_group + "Add to AD group: " + cr.u_role_ad_group);

}

Andrew_TND · ‎03-22-2022

Thanks for your help but still no joy, how would I put this in a script includes? I dont use them very often.