Populate fields based on Assignment Group in Incident

[Saranya K]

Hi all,

I have two scenarios on the incident form.

1. I need to set category field mandatory based on specific Assignment Groups
2. For those specific Assignment Groups and Configuration items are not (ABC,XYZ) then description field should be mandatory.

First I created system properties to fetch the sys_id of Assignment Groups and ci. and have used display business rule to fetch system properties values and i have used scratchpad value in on Change Client Script ,but it is not working properly anyone can help me on this, thanks

[Brian Lancaster]

I'm not sure this would be the best method. g_scratchpad only work on form load. So if something like the group changes or ci changes you will not be able to update the fields without reloading the form. You best bet would be to use an onChange client script with GlideAjax.

[Saranya K]

Can you suggest me the best way to this.

How we can call two funtions  from script include in  to one client script.

[Andrei Silva]

You can create UI Policies instead. The groups are across dev, test and prod. So the sys_id will be the same (should be).

Create 1 to set category as mandatory and second policy to set description as mandatory, for example:

Hope it helps you.