portal request not found

[Prateek Tyagi]

Hi ,

I have a before query business rule running on request tables , it will restrict the the user for a specific group to view the records . but when the user is requesting item from service portal it pop up a message request not found for the user of that particular group after submitting the request. can any one help?

[Mohith Devatte]

Hello,

This happens when the user who is submitting the Request does not have the read access to that particular record or table .

Please double check the BR that you have created or any other ACL might be restricting the access

As a debug process please try deactivating the BR once and then submit with the end user  and see if he has got access if still not getting the access then its not BR go with  debugging ACL's on RITM table

Please mark my answer correct if it helps you

[Prateek Tyagi]

If Br is active false then the user start seeing the request which is submitted.

[Mohith Devatte]

Hello,

Then Please check if the business service on the RITM form is service workday or not

If yes there might be a case where when the user submitted the request the business service is not workday

The script says if RITM belongs to Workday business service then it should be visible to the user

Please check of there is any field on RITM form called Business service and check the value in that field for the submitted form by that user. If not service - workday then that is the issue.

You need to set the Business service as workday while submitting the form.

Please mark my answer correct if it helped you understand the issue 

[Charles Louis1]

HI 

Try deactivating the BR and check if its visible If the records are visible then its restricting those user who are part of that group by accessing their request as well part of your query BR.

Please Mark it as correct if its helpful.