"Assigned to" field is gray out!

Shariar · ‎03-14-2016

Hi.

"Assigned to" field is gray out in create incident form. It's only admin role who have access to change the field. How can i change the role so service desk users with itil role can change the assigned to field?

zica · ‎03-14-2016

Shariar,

Here are couple of things that may help you to solve your issue.

If the field is grayed out, It means that there is either an ACL or Ui Policy or Client script that operates on it.

In order to find them out, please find below steps :

First method :

Right click on the field 'assigned to' >> personalize dictionary >> scroll down and take a look on Access control tab (if the tab is not displayed then bring it up from personalize >> related list )

Second Method :

Click on the header of incident form >> personalize >> Ui policies. Here you will see every Ui polcies that operates on incident form.

Another tips will be to check client script. When exactly the 'assigned to' field becomes read-only ? onLoad ? while changing some fields ?

Then you can filter client scrits on 'incident' table an action 'onLoad (or onChange)'

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Shariar · ‎03-14-2016

Thanks for the help