"Out of office" email is creating incident

[kambleneeta20]

Hi team,

Some of "out of office" reply from users , are creating incident.

Please suggest how to avoid it ?

Thanks,

[anurag92]

Go to your email properties, and add the Out of Office prefix here to ignore the incoming mail.

'

I am guessing you need to add: 'automatic reply:'

[kambleneeta20]

Thanks Anurag for your response,

Some of the email subject does not starts with "automatic reply" that are customized OOO.

How to avoid it ?

[kambleneeta20]

Thanks Anurag for your response,

Some of the email subject does not starts with "automatic reply" that are customized OOO.

Also recently we have enabled OOO for tickets updates so we need it ,   but it should not create any incident.

[anurag92]

In that case, you might need to pick up words from body and add them in condition. I guess, 'out of office' or 'ooo' is definitely present in the email body, you can add this in Conditions: