プラグイン「KCS Integration for Incident Management」について
プラグイン「KCS Integration for Incident Management」の適用を検討しているのですが、どのようなメリット・デメリットがあるか教えてください。
Forum Posts
Why I am not seeing refresh token grant type in application registry grant type field??
I found one of OAuth grant type is Refresh token but I am not seeing it? How we can use this without finding ? or else is both authorization code grant type and refresh token grant type are same??
Calling script include in UI action condition
Hi all,i have to show a UI action based on condition, i have created a background script and run it shows result. based on background i have created script include and called in UI action. But now working.Condition: Itemized List contains configurati...
Order Guide - multiple items in 1 tab
I am new to Service-Now so I am not sure if I am going about this correctly.I would like to create an Order Guide for new phones that will allow the user to choose the phone model and the accessory for that phone. But I would like all phones to sho...
REQ and RITM is getting closed but the active checkbox still showing as ture
Hi, i am facing issue while closing the TASK > RITM > REQ. issue is when i will close the task then as per the flow RITM will wait for user response. before putting any response the RITM and REQ is getting closed.can any one help to get the answer i...
Email sending on duplicate inserts/updates
Updated/created on today & Name > 3 consecutive inserts/updates - An alert should trigger to 'development@example.com' team. Below is the screenshot. For example:Name: Serial number: Created/Updated:*ASSET-IBM ...
User Facing Error while requesting on the portal
User is facing error while making requests through Portal. It happened on the web and phone and is repeating for a month now.
Resolved! The g_form.getReference doesn't work in Workspace Client Script in a Ui action
I'm trying to use the g_form.getReference in a ui action in the Workspace Client Script to get a field on the assignement group reference field but it doesnt seem to work, is there an alternative to the getReference for the Workspace client script?
Issue in UI Script
For the URL https://www.service-now.com/esc?id=index, the redirection is not working. Please refer to the updated script below: (function() { url = window.location.href; if (url.includes("sp?id=index")) { // Redirect SP index to ESC...
Approver can't see attachment in service portal
We have a catalog item that requires the requestor to add an attachment, any itil user can see the attachment but approver_user users can't see them. I've had a look at ACLs etc but can't see where it would be. Where the record would show the message...
Workflow
Hello I have created workflow for one of the catalog item, the workflow path goes well and the stated and stages on requests is updated well but when we see in the workflow the "X = Set Values" the state is showing as "Cancelled" instead of "Finished...
How to set all field values in lower case on catalog items
I want all the field values on catalog item in lower case, since there are around 50 fields on form it is not a good idea to write all 50 on change client scripts an make each field content to lower case. This is tedious and have performance impact. ...
Can i add a free text box for "Reason for Visit" within the Walk-up Location Queue for the Walk-up Experience?
Hi All,Has anyone added a free text box on check in portal for customers to enter what they are visiting for?Thank you
How to add content of "Activity" section of the Overview section of SoW Incident Form?
Hi all, I have been trying to modify the "Activity" section of Overview tab of SoW Incident Form. I am unable to find which section of the form to be modified. Under "Details" tab, I was able to add content into "Activity" section by adding "Activiti...
am having a great deal of trouble completing Task 07: Display Audit Results on Compliance Scorecard
From the CMDB Group Health Dashboard for the Unix and Windows Servers health group, verify the Audit metric displays the following calculation. I am not able to get the same percent which is shown on training (56%). I have marked Audits to false exce...
