Hi Community, I have a ui policy which is working at the back end i.e. service catalog item view but its not working on the service portal. This ui policy is just to show/hide a field based on other field values. Here are the screenshots for the same...
Hi, In my requirement i have asked, how can I restrict images that are being attached to email to 35000bytes or how to set the limit to 35000bytes of images attached in email. Without using this property, glide.email.inbound.image_sys_attachment.filt...
Hi Community I have created a report now I need to schedule a report with every 5 mins and send it to the mail id only if any incident is created How can we achieve this
MID Server propertiesalias_filtering_behaviorSets the behavior of Discovery aliases. Behaviors define how strictly the system enforces the use of credential aliases in Discovery schedules.Type: stringDefault value: looseThe choices for behaviors are:...
I need to hide the views for change table to non admin users. Using script but not working. var restrictedView = 'service';if(current.getViewname() == 'restrictedView'){if(!gs.hasRole('admin')){answer = false;} else {answer = true;}} Any idea help me...
I am trying to access basic auth credentials I created from a scheduled job to be able to access rest end point. I tried to do the following but it is returning null.var provider = new sn_cc.StandardCredentialsProvider() var credential = provider.get...
Hi Everyone, My name is Damien, and I make ITSM improvements for a university in Australia. I'm noticing a lot of requests (about 45% of all requests) struggle to be categorised into catalog items, due to the flexible and non-standard work that occur...
I'm trying to figure out why we're not delivering one notification type to a particular user. we're now running a custom service portal, and not able to access notification preferences when impersonating the user. I'm trying to ascertain whether ...
What is the difference between assignment rule and data lookup? Does anyone know why we have two different ways to setup assignment rules?I am curious which one to use for the assignment rules for Incidents and Catalog Tasks for Service Requests.1. A...
I cribbed this section of JS, but it only puts up an alert message, while still submitting an empty form. How do I add an abort action to this?if(user == '' || user == 'undefined' || user == 'null' || desc == 'null' || desc == '' || desc == 'undefine...
Hi All,We need to remove ITIL groups for users who have not logged in for the last 45 days and need to need to send notifications after ITIL groups removal. I attempted to use userGroup.deleteMultiple() and deleteRecord() methods, but they are not fu...
In my instance I have 7 Unmapped tables.How can I find out what the seven tables are? Also, I understand that an Unmapped table is a custom table, is that correct?
Hi, all!As a platform administrator overseeing Now Platform functions (Virtual Agent and Employee Center), I've been exploring ways to optimize our operations.Given my recent dive into ServiceNow ITSM, I believe it could be a valuable tool for handli...
I need to display the checked checkbox value in the email notification for the approver.The email notification was written on the sysapproval table.Whichever the check box I check it has to display in the email.
Enterprise privacy AG which i have selected as an assignment group , assigned to field is not searching for the user record. it just stuck there. when i click reference icon
