Hello Team, I am working on one of the integration and user copy and paste some content generated in multiline variable in catalog form, Integration expectation that when we send the payload then for each new line in multiline variable content remo...
Can i update values of the 2 tables (Change_Request and asmt_assessment_instance) in one BG Script? 1. Change request survey stored in the asmt_assessment_instance table.2. So i wanted fill the value of the asmt_assessment_instance table and then c...
Hello, I try to do a query in a client-script with an or-condition. What I would like to achieve:Query the Configuration Items of a Caller.When I execute the script as background-script it works. But when I try to execute it as client-script I get th...
I have a report created from data in an Excel file. Report type is Single Score. The data in the report is a total dollar value and I can't get the $ to display. I have created the report using Source Type = External Import, and I tried Currency and ...
My manager not able to Approve the requests and getting update failed error in servicenow portal even though he hace approval_user role.Another managers can approve succcessfully in Servicenow portal.I checked Approval widget info as well. Please fin...
Hello Every one, My Manager not able to approve the any requests from the portal, even though he have "approva_user " role assigned.I checked for another managers, they are able to approve successfully from portal. I am not sure why only one person n...
any one please help me
Hi guys! I need to retrieve the information stored in the column "comments" from the table my list collector is pointing to into the task description, so far I have achieved to get only the "comments" from the first value selected in the list collect...
Hi everyone! I need help with flow and I couldn't figure out the solution.I created a new catalog form and the form contains the following fields: 1. Dock # - This is a single line text. Visible on portal. Will ask users to input dock#2. WEB URL - Al...
Hello All, I have added the image in the "Banner image for UI16" field in the ui 16 module, However, the image is not getting visible on the header. Does anyone have any idea? what else can I try for this? Note - I tried by logging out and in so many...
Hi all, We have a requirement like creating a custom table only for 1 person having itil role. No other roles including Admin should not have access to table and its record. Is that possible? Regards,Saranya
Hi all, I was working on a requirement, where I needed to redirect all users to the "ticket" page once they submitted the catalog item.As of now, it is redirecting to "/sp?id=sc_request&is_new_order=true&table=sc_request&sys_id=922a39771b9d31508f8898...
we are having one business rules which will update ritm comments and work notes whenever additional comments or work notes changes in related tasks. Now there is a business need to reopen resolved ritm whenever comments is added or updated. I have cr...
Hi All,I have created one catalog item it is working fine but I got new requirement that when ritm ticket will be created at that time some variable is that this variable are read only for other users now they want 2 of them variable should be editab...
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
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