Hello all, I need assistance in figuring out where these worklogs are coming from. What I am doing to make these logs appear is going to a change record, going to a related list tab named: "Incidents Caused By Change" which is a table named: u_...
I have server side script that runs and queries incident table and returns matching incidents. This output result from this script needs to emailed in a csv file, so how to reuse this code to email file
I need to get values from list collector field and pass it to Ajax I have two fieldsPrimary owner - reference Secondary owner - list collector Now I need to fetch all the values from both the fields (field 1: Primary owner - reference, field 2: Secon...
I have a list collector using the source table sys_user.I need to build a qualifier that uses the following. Active = TrueEmail = Ends with @company.comEmail <> End with .contractor@company.com The goal is to show all active users but not the Contrac...
Hi everyone, I am creating a major incident process and the group that will handle the accepted MI is the MI management group. After making the communications plan, I would create the on-call schedule to have the members on-call at the shifts In this...
What is the method for presenting variables or fields in a side-by-side format at catalog item? Thanks Ram
Hi,How can we attach an inbound email to a case that we are creating.For example if ServiceNow is receiving an email I have inbound action to create a case based on itI also want the same email to get attached to that case including the attachments i...
Hi, Normally how many days it takes to close the problem ticket once resolved. And where can I find regarding this auto-closure of problem.Thanks in advance
I'm using a list collector on a form showing the List Table as sys_user source.I'm only seeing small list of users, I can type a user name and it's available to use, but our users want to see the entire list of users.
Hi,In ATF i am not able to create a user by using the create user please help me why ? Please help me out why it is failing ? Thanks
I would like to restrict a specific group incidents to only its group members and to caller servicenow. I tried below script and I can able to see incidents when I'm part of a specific group but for caller I cannot able to see incident.It's working f...
Hello All, I need your help in generating pdf after submitting an item in ServiceNow where i have to include variables and some other table values based on the submitted values. it would be great if somebody can help me on this.Thanks in Advance
HI,I have a requirement where , Copy attachments to story record from enhancement record. FOr this already UI action in place but no glide ajax calling and no script include involved client callable checked. In this case hoiw can we achive this. exis...
Hello All, My concern about Date filed should validate for today date and time should not be before now time.
hi everyone! after submitting an RITM ticket, there's this field changes on the Activities of the RITM ticket.we need to make some changes on this part as we need to add and remove some fields. where can I change what appears on this part?
