"Requested Attachment Does Not exist" on Service Portal

kevinthury · ‎11-03-2017

We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting. The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after hitting the Submit button, a white screen appears with "Requested Attachment Does Not exist"

Despite this "error", the RITM record does contain the attachment. While the end result is providing the intended result with the file, the message of "Requested Attachment Does Not Exist" visible to the end user is not acceptable.

Here is link to access spreadsheet:

I complete the spreadsheet and save back to my desktop. I then attach to the catalog item before submitting

After I click Submit:

I found this older discussion at Attachments are missing but it did not provide the details I need. Any suggestions?

kevinthury · ‎11-10-2017

I opened a HI case on this and was informed it is a know issue and set to be fixed in a future release (KINGSTON). As a workaround, we configured the link to open the Excel template in a new tab. We accomplished this by modifying the Widget to include target="_blank".

This resulted in a split-second jump to a new browser tab, but it quickly returned to the main one allowing the form to be completed and submitted.

View solution in original post

sudarshanpuppal · ‎03-09-2018

When i try to save bar chart report into JPEG or PNG, I am getting same error. my version is Kingston.

Could any one please help for this solution.

d_sheridan · ‎03-21-2018

Hi,

We have just upgraded to Kingston and are seeing the exact same problem. Were you able to fix it or discover the root cause?

Thanks

Dustin