Regaring Contextual Search

[Mridul Srivasta]

When configuring the Contextual search on Incident table we have the different tab section

1. Search fields

2. Filter configuration.

In search field we have the short description.

In filter configuration I am using the Resource Configuration - Knowledge Article Table Configuration - Incident.

While applying the script filter and comparing based on customer on incident table and the same customer on knowledge article table.

query_table.addQuery("u_customer",'=',current.getValue('company'));

after checking on incident when we click on Related search result we didn't get any records of kb article

#Contextualsearch

Can anyone explain what is the issue ? 

[Ct111]

Check this video to see if you configured it correctly

ServiceNow Tutorial: Suggestion and Related Search on Incident Records (youtube.com)