Remove a stage flow from a Change in Service Operations Workspace(SOW)

Pablo Neves M · ‎08-08-2024

Hello, guys, i need help with a problem in SOW.

I need to remove a state flow "Assess" from SOW, but in the SOW this flow is a formatter, and the page is OOB read only.

How do i let the Change in SOW equals to the Change in the Plataform without the "Assess" stage

I already removed from Process Flow but it's not reflected in the SOW Change

Thanks!

Tai Vu · ‎03-07-2025

Hi @Pablo Neves M @Huma Naaz2

The Chg Stepper in the Overview tab get States on 2 different conditions. You can refer to the below script:

Name: Change Model States

https://<instance_name>.service-now.com/sys_ux_data_broker_transform.do?sys_id=0f1e63d377305110403eaeb4bb5a9981

Line 11:

var modelStates = new global.ChangeModel(chg_model).getStates();

and Line 27:

var choiceGr = new global.STTRMStateChoiceUtil(blankModel)._getSysChoices();

Just do a quick test by deactivating the choice to validate it.

Cheers,

Tai Vu

View solution in original post

Huma Naaz2 · ‎03-11-2025

Huma Naaz2 · ‎03-11-2025

I deactivated that option and if you can see in the snpashot its not removed from sow. I did cached the instance too.

Pablo Neves M · ‎03-11-2025

Hi @Huma Naaz2

Try deactive the state from this link, for me worked!

https://<instance_name>.service-now.com/now/nav/ui/classic/params/target/sys_choice_list.do%3Fsysparm_query%3DnameSTARTSWITHchange_request%255EelementSTARTSWITHstate%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

Huma Naaz2 · ‎03-11-2025

Changes I made reflecting on the URL you have provided but not on sow.

Huma Naaz2 · ‎03-11-2025

I was able to deactivate the choice value but that does not make it hide from sow.