Remove a stage flow from a Change in Service Operations Workspace(SOW)

Pablo Neves M · ‎08-08-2024

Hello, guys, i need help with a problem in SOW.

I need to remove a state flow "Assess" from SOW, but in the SOW this flow is a formatter, and the page is OOB read only.

How do i let the Change in SOW equals to the Change in the Plataform without the "Assess" stage

I already removed from Process Flow but it's not reflected in the SOW Change

Thanks!

Tai Vu · ‎03-07-2025

Hi @Pablo Neves M @Huma Naaz2

The Chg Stepper in the Overview tab get States on 2 different conditions. You can refer to the below script:

Name: Change Model States

https://<instance_name>.service-now.com/sys_ux_data_broker_transform.do?sys_id=0f1e63d377305110403eaeb4bb5a9981

Line 11:

var modelStates = new global.ChangeModel(chg_model).getStates();

and Line 27:

var choiceGr = new global.STTRMStateChoiceUtil(blankModel)._getSysChoices();

Just do a quick test by deactivating the choice to validate it.

Cheers,

Tai Vu

View solution in original post

Tai Vu · ‎03-11-2025

Hi @Huma Naaz2

Then it's because the Change record in your case comes with a Change Model.

You can look deeper into the script below to understand how it works

Name: Change Model States

https://<instance_name>.service-now.com/sys_ux_data_broker_transform.do?sys_id=0f1e63d377305110403eaeb4bb5a9981

Your case drops into the first condition input.changeModel, so the States are retrieved from this line.

var modelStates = new global.ChangeModel(chg_model).getStates();

It direct to this table

https://<instance_name>.service-now.com/sttrm_state_list.do?sysparm_query=sys_package%3D03684fc2851512108a7c81b65f878930%5EGROUPBYsttrm_model&sysparm_first_row=1&sysparm_view=

The point is that there is no Active flag in there for you to deactivate a specific state. It's model set to configure the state transition.

Cheers,

Tai Vu