Remove the Plus symbol which creates New Incident in Workspace

[Nagashree5]

Hi All,

I have created a Workspace for a scoped application. I want to remove the below (+) icon which shows to create a New Incident or New Interaction. I want to completely remove this (+) icon for the Agents who will be working. 

Can anyone please suggest where we can modify this.

Thank you in Advance.

[Shraddha Kadam]

Hello @Nagashree5 

Please find below steps to remove + symbol from the workspace.

Step 1: Go to the Workspace and click on "Configure Workspace"

Step 2: Then in the related list "New Record Menu Item" deactivate the "Incident" and "Interaction" records,

Then + icon will remove completely.

If my answer is helpful then please mark it as helpful.

Thank you.

[Nagashree5]

Hi @Shraddha Kadam,

Thanks for the response.

Actually this "New Record Menu Items" is only available for OOB workspaces. This option is not available in custom workspace. This seems very strange. I looked in "sys_aw_master_config" table, where only OOB workspaces are visible.

Can you please have a look at this.

Thank you in Advance.

[Shraddha Kadam · Accepted solution]

Hello @Nagashree5 ,

Please find the below post and I hope this will help you.

https://www.servicenow.com/community/developer-forum/how-to-modify-create-new-record-menu-item-in-a-...

Please accept the solution and mark my answer helpful !

Appreciate your help !!

Thank you.

[abirakundu23]

Hi @Shraddha Kadam ,

I have followed same approach but still '+' icon showing in HR agent workspace after deactivation. Any suggestion?