Remove the Plus symbol which creates New Incident in Workspace

Nagashree5
Tera Contributor

Hi All,

 

I have created a Workspace for a scoped application. I want to remove the below (+) icon which shows to create a New Incident or New Interaction. I want to completely remove this (+) icon for the Agents who will be working. 

Can anyone please suggest where we can modify this.

Nagashree5_0-1680414856896.png

 

Thank you in Advance.

1 ACCEPTED SOLUTION

Hello @Nagashree5 ,

 

Please find the below post and I hope this will help you.

https://www.servicenow.com/community/developer-forum/how-to-modify-create-new-record-menu-item-in-a-...

 

Please accept the solution and mark my answer helpful !

Appreciate your help !!

 

Thank you.

If my response was helpful, please mark it as correct and helpful.
Thank you.

View solution in original post

4 REPLIES 4

Shraddha Kadam
Mega Sage

Hello @Nagashree5 

 

Please find below steps to remove + symbol from the workspace.

 

Step 1: Go to the Workspace and click on "Configure Workspace"

 

ShraddhaKadam_1-1680426029871.png

 

Step 2: Then in the related list "New Record Menu Item" deactivate the "Incident" and "Interaction" records,

ShraddhaKadam_2-1680426088397.png

Then + icon will remove completely.

 

If my answer is helpful then please mark it as helpful.

 

Thank you.

 

 

If my response was helpful, please mark it as correct and helpful.
Thank you.

Hi @Shraddha Kadam,

 

Thanks for the response.

Actually this "New Record Menu Items" is only available for OOB workspaces. This option is not available in custom workspace. This seems very strange. I looked in "sys_aw_master_config" table, where only OOB workspaces are visible.

Can you please have a look at this.

 

Thank you in Advance.

Hello @Nagashree5 ,

 

Please find the below post and I hope this will help you.

https://www.servicenow.com/community/developer-forum/how-to-modify-create-new-record-menu-item-in-a-...

 

Please accept the solution and mark my answer helpful !

Appreciate your help !!

 

Thank you.

If my response was helpful, please mark it as correct and helpful.
Thank you.

abirakundu23
Mega Sage

Hi @Shraddha Kadam ,

I have followed same approach but still '+' icon showing in HR agent workspace after deactivation. Any suggestion?