rename the user Group in servicenow.

[bulu]

Guys,

I have a user group called 'Servicenow'--I want to rename it SNOW in my instance. so I know I can directly search for the group and can rename it.

my concerns are :

the groups are used by different request item and they have several other uses.

case1 : In work flow if some thing hardcoded for this group --> request create by this SR will be assigned to particular ' 'Servicenow' group.

                        then is I change the group name from 'Servicenow'-->SNOW ( how it will get update)

case 2 : how to find out this group ('Servicenow') is used by where and where in my instance.

if I will change simply the group to SNOW, will this work. ??

~CH

[bulu]

as we know :

as many ServiceNow functionalities, such as task assignments, approvals, security, and emails rely on groups so I have to find out all the places where it is used and have to replace this with new one.

[Kalaiarasan Pus]

There are many script search utilities on share site. Download any of them and give it a try. Try searching using the name of the group.

[palanikumar]

Hi,

All groups are associated using the Sys_id in the backend. Renaming group will not have impact unless you have hard coded the group name in scripts.

In workflow if you have hard coded the assignment group field using Workflow Editor, then renaming will not have any impact.

Thanks