Reply , Reply All , forward Button

[Roshani]

Hi All,

I have a requirement where i need to make reply , reply all, forward button to be visible on hr core table , its should not be visible globally?

[Willem]

Hi Roshani,

I can only see it being activated globally (for all tables):

Add Reply, Reply All, Forward to Record Activity

You can also add Reply, Reply All, Forward button by adding the glide.ui16.emailStreamResponseActions to system properties.

Navigate to sys_properties.list and add the glide.ui16.emailStreamResponseActions and set the value true.

Then send an email from email client. The email sent should appear in the activity and you should see the Reply, Reply All and Forward button for every email sent out and received in the record.

https://community.servicenow.com/community?id=community_blog&sys_id=df609af8dbbbdb405ed4a851ca961928

[Willem]

Also found this reply. Which might help you. Enable the global system property and then hides the button with a Client script on the tables where you do not want the buttons to show.

(make sure the Isolate script is set to false for this (that field on client script does not show by default so you might have to add it))

I ended up creating Client Scripts on each table where I wanted to hide those buttons. See below:

https://community.servicenow.com/community?id=community_question&sys_id=614c6a48dbc1a30c5129a851ca961957

[Ananya Venkat]

Hi @Roshani ,

Were you able to achieve this, because I do have a same requirement. Please share your findings if any

Thanks in advance!