Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Report on keywords in Work Notes with Change tickets

Scottm0690
Giga Contributor

I want to be able to run a report that filters off of keywords from within the Work notes of the Change tickets.  I can't seem to find out how to do this.  Work Notes does not show up as a filtered option. Is there a way to do this?

 

For example:

Filter for the keyword "#changeallowed", this way I can find all changes I put this key word into the work notes.

1 ACCEPTED SOLUTION

Yes.  The 'Keywords' filter is available from all lists (including reports).

View solution in original post

3 REPLIES 3

Mark Stanger
Giga Sage

Not much you can do here except to use the 'Keywords' option to search the full text of the table.

find_real_file.png

Please mark this answer as correct if I've answered your question.

Can this be done from with the reporting feature of SN?   so I can run a daily report of changes that meet that criteria.

Yes.  The 'Keywords' filter is available from all lists (including reports).