We are redoing one of our Service Catalog items for Cell phone upgrade requests, right now when the user opens the form we prepopulate the Users name, but then ask them to fill in the information for Current PhonePhone NumberSerial Number These are a...
Hi, i have a br which copies the additional comments from ritm to incident. i have a another br which copies additional comment from incident to ritm. now the issue is because there are two business rules if i strt commenting ritm it copies to incide...
Hi Team,As per the document under granular delegation it is mentioned that in order to make the granular delegation work for ITSM we need to modify the ACLS but can someone help me in achieving this?How and for which ACL on ISTM Platform we need to a...
Employer wants to be able to have the filter in 'My Groups Work' show only the Assigned to groups they are attached to without showing the Parent groups. The whole setup here is basically every group has a parent group which has another parent group.
Email encryption for a particle email notification I want encryption for a email sending from the ServiceNow. i want to update it to only few notification not for every notification sending from the ServiceNow PLease help me out on this
Hi,I have doubts about Non-standard service request checkbox on incidents tickets. Could you please tell me how can I use this checkbox and give me an example of when use this checkbox?Thanks in advance
On Release record associating Enhancement record using related list.On adding Enhancement using Edit button CI field on Enhancement is getting Overwritten by Parent Release record CI.Please Guide me how we can avoid this RegardsNisha
Can anyone please help me to do the cio dashboard configuration and steps to do it and how to do it. And how to add them in the widgets and in the service portal. Please help me #cio dashboards
we are converting a business rule rest api into flow designer. here in line 126, it triggers a log with current time.How can I do this on flow designer log !I did something like this, is that correct !
Hi, I have a requirement. When user clicks on ui action of an incident, it must be routed to change landing page and after the user selects the change model in change landing page, it must then redirected to the selected change and auto populate the ...
Hi All,I have a requirement to validate two date fields when requestor fills the form if the second date field is more than 2 days of first date field a new field should get visible and make mandatory to fill the reason. How to do this and please do ...
We have been using the CAB Workbench functionality (Except the portal itself, due to latency issues) for a while now. We have been able to automate the generation of both Agendas and Meeting minutes, which has resulted in significant reduction in man...
Hi Experts,I need to implement Impact assessment with set of questions/scores same like it is existing for Risk Assessment in the change form.I have a list of questions and scores provided separately for both Risk as well as Impact, and can see that ...
I would like to build a temporary variable based on what checkmark variables have been selected If thrid_party_bidm == 'true'add/concatenate 'BIMD ' to temp_variable If thrid_party_cbms == 'true'add/concatenate 'CBMS ' to temp_variable If thrid_par...
Would anyone know if I can take the nice emails that are OOB and make them my own? Below is an example of what I call a "nice" email. This email notification tells us an incident has been opened. The email I currently have for most of my email notif...
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