Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...
Hi everyone!I have a script include that I want to call on the condition of my UI action.The script is the following:var HRCaseChecker = Class.create(); HRCaseChecker.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { initialize: funct...
How to modify view of "My list" in service operations workspace to show exactly same as how it look like in "list" view.Issue: I have added "All" menu of change request in "My list" and when I select New button, instead of showing all change types it...
i have a filed called business unit, which have options in a hirarchial manner. example, under Enrollment there are a b and c child options are there. I want to make a report where if the condition given as 'Business unit is Enrollment' then all the ...
Hi Team,In incident form I have created one button called Email when ever user clicks on that button email window will pop up in that email window I want to add CC as caller id. and TO as Abletuter's id. kindly let me know how to do it. and it is pos...
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
Hi All,Need a help on the fx_Currency table,on our old instance we can find the symbols are configured with its country code (screenshot below) but in our new instance we could not find the symbols with its country code. However, we verified the back...
Hi, We are generating CAB approvals for 4 groups at the same time,assume groups are A , B, C and D.among these four Group A approvals is mandatory.and in remaining B,C and D groups any two Groups approvals is required.if we any two groups approval th...
Hi,In ATF can I pause the test step for 5 minutes then run the next available test steps. I have created a ATF and it has 10 test steps at the step no.6 i want to pause about 5 minutes then run the test again from the step no. 7 any possibility in AT...
Hi Team,I have a requirement in that i need to pass sys id form UI action to UI page in that i have to pass the sys id dynamically inside the glide record in UI page, Can you please let me know how can i archive this. <g2:evaluate var="jvar_incident"...
Hi,By Using the ATF i want to attach a file/attachment is there any possibility please help me out. I am having a catalog item which will submit if and only if i attach the screenshot if i check the ATF there is no any such step to perform such kind ...
I got a requirement to do integration between SN and Jira that we are doing with Jira spoke. If change request is created/Updated need to check the record is available in Jira if it is available it has to be updated if not it has to create new issue....
Hi,After running the ATF in Vancouver release i am getting Screenshots as Black screen can't see the screenshots, this problem is only for one of my ATF. remaining ATF's are working fine and i can see the screenshots. any reason for the same.Please ...
For non-IT use cases which module is best to use. Request Management or CSM? for example, raising a legal/Acquisition/Accounting question? @Dr Atul G- LNG
We created one custom field on feature table (feature table with multiple types like enhancement, defect, epic and stories). Custom field with calculated value(concatenated number- short description), and set it's display value to true. On title (hea...
