We encountered an issue, where non itil users are not able to editi variables of RITM in Service portal view, actually we are sending a notification to users to modify the variables of RITM, here when ITIL users clicks the ritm link, it is redirecti...
Hi, I am facing issues in clearing a value on two variables inside my variable set using a client script. One of the variable is a Select Box and another is Date/Time. It is working on reference type but not on these two types.
I am trying to access a variable of a variable set using an On_change client script but not sure about the steps. Var set name : on_behalf_of Var name : caller_id - which refers to a table user_info Tried using - var clrID = g_form.getValue('variable...
Hello SN Community, I have created a flow and a subflow for a catalog item. Though I have tagged the subflow to main flow only, I'm getting an informational dialog box as "changes will be applied to 2 flows" while publishing the subflow. I' am unable...
Hi All,Just to know about the Releases in ServiceNow, I am asking this question.I know only Calgary, Dublin, Eureka and Fuji.Is there any release is there before Calgary?Thanks in Advance,Dinesh Chinnadurai
Hi, My requirement is below. If I am removing itil role from users(if user is not logged in 60 days) so the email should be sent to ex: test1@example.com and email body should contains with user(all the removed itil role users) details(like Name, Use...
Hi, I have a field on a catalog item called PO #. I have a PO field on the Requested Item Form I need to map it to. Is this possible? It is not a record producer so I cannot click map to field. When I go to flow designer and click "Update Record" and...
Hi All,Can we enable KB blocks to be searchable on portal? When we add KB block to an article and search with KB block title, all articles with KB Blocks will be displayed. Can we just show KB Blocks in portal when searched? Thanks!
I need to send dynamic approval to the requestor manager if requestor manager is inactive I need to check with his manager if he also in active need to check with his manager this should happen until I found active manager and approval should trigger...
What is formatter and types of formatters and how to create process flow formatter for incident tabl
I seek assistance in creating a planned task from an email to be sent to our ServiceNow instance. I am uncertain about the process of using an inbound action for this purpose. The relevant table is named "planned_task". Any guidance would be greatly ...
Hello Everyone, I recently faced an interview question that left me puzzled. The interviewer asked how to create records in the Incident and Change tables, as well as generate a Record Item (RITM) in a single form.I found myself confused between usin...
Hi All, I have a workflow where I'm using the "Approval -user" activity. I want to skip the approval for the requester if he is part of of group . Currently, my script works fine for checking if the requester is part of the approval group and skippin...
I created ACL but its not working, can you please help any issue in this set up any additional things need to be done.
