Requires a Business rule to Clear the "Assigned to" field when the Assignment Group changes ?

[sriharshabalsu]

In an incident form whenever the "Assignment group" changes the "Assign to" field should be cleared, if that assignee doesn't belongs to that group. I required a business rule for aabove requirement.

[vab_13]

Script:

(function executeRule(current, previous /*null when async*/) {

  // Add your code here

  var objUserMember = new GlideRecord('sys_user_grmember');

  objUserMember.addQuery('user',current.assigned_to);

  objUserMember.addQuery('group',current.assignment_group);

  objUserMember.query();

  gs.log("VAB:DEBUG: "+objUserMember.getRowCount().toString().length);

  if(!objUserMember.next())

  current.assigned_to = '';

  current.update();

})(current, previous);

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

[sriharshabalsu]

Hi Vab Singhal,

Thanks for the update. But it is not working for me..

[vab_13]

instance: https://demonightlyhelsinki.service-now.com/nav_to.do

login id = admin

password = admin

Business Rule:

https://demonightlyhelsinki.service-now.com/nav_to.do?uri=sys_script.do?sys_id=4f2c129013a73200ed373...

Test user account: "abel.tuter"

https://demonightlyhelsinki.service-now.com/nav_to.do?uri=sys_user.do?sys_id=62826bf03710200044e0bfc...

This user "abel.tuter" has got two groups: "Network" and "Database"

Incident assigned to "Network" => "abel.tuter"

Change Assignment Group from "Network" to" Database" and Save =>Assigned to will not clear off

Change Assignment Group from "Database" to "Cab Approval" and save => Assigned To will clear off.

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab

[vab_13]

Did this resolve your issue?

Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!

Vab