I want to get logged in user information in a client script.
I would like to get the constant for a logged in user in a client script.How do I get the email address, user ID, etc.?
Forum Posts
Does user need ACL access, even while deleting record through script include
Hi, I need to delete a record through a ui action when clicked. In UI action I am calling a script include to delete a record, does the user require ACL delete access even though we are deleting the record from script?
Boolean data type issue in inbound rest API
Hi All,I have one inbound rest Get API call to get the user details from sys_user table. While testing this from postman below are the response fields we configured and getting as a response. but here the active status field( Boolean data type) was...
Category and Subcategory on ServiceNow Record Producers are not visible to user with no roles
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Resolved! SOW Agents
Hi experts!I want to know the difference between Tier-1 and Tier-2 agents, aside from belonging or not belonging to a Service Desk group.I have read the SN documentation but I'm still confused on where and how it can it help me.
Resolved! How to calculate only the number of days for a particular state without using metric instance
I have a requirement for reporting purpose on a custom table. Need to calculate only the no of days the request is in a particular state. If the request changes from state 1 to capture the no of days the request is in state 1 If the request change...
Remove/Edit filter in Slush Bucket
Release: Tokyo Hello all,It might be a silly question, but I couldn't figure it out so far.I need to remove or edit a filter from the slush bucket, of a related list when clicking on "Edit" button.Just removing the filter, works only for that time. W...
Resolved! Rest API to order Multiple Items
Hello All,I have an requirement to create/order Multiple Items as part of our intergation and this is going to be an Inbound Integration , we have 5 items order laptopAccess to VPN order Mobile Order ID Order keyboard - in this Item I have to set pre...
Resolved! how to create a data preserver to keep every record in the target table
I need to set up data preservers to keep all the records for a given table in the target instance. Do I simply create a data preserver without a condition?also, because I don't want any records from the source instance. I need to create an exclude ta...
Resolved! How to Include/Use Script Include in BCC field of Email Client Template ?
Hello Community!Trying to use script include in the BCC of Email Client Template. I am trying to autopopulate the some certain email addresses in Bcc Field of email client Template. For this I have written a script include and calling that script inc...
notification delay in servicenow
Hi,we have configured notifications using workflow. but the issue is related to the delay time of receiving the emails. the delay time increases with 5- 15 min. How can I make it faster is there any way to reduce the time for sending the emails?thank...
Create & Update Incident using Transform map
Hi All, I want to create and update incidents with the help of the transform map. The number field in the incident table is unique. The issue that I am facing is that when I am sending the request body using the Postman the record is getting created...
Need business rule to copy RITM attachments to respective sctask
Hello , I need to have all the attachments of RITM showing to/ accessible from respective SCTASK as well (in Admin Workspace also). What are the possible ways to do it , and how can we do. Please Suggest. Advance Thanks,
add mentions to a message is not working on portal
Hi add mentions to a message is not working on portal , tagging someone using@ in post message is working from platform view but not in portal view
Resolved! Create Catalog task
Hello All, I have an requirement to create an catalog task and associate to Existing RITM , So can I please have some sample script to develop thisSo in the payload what details do they need to send etc @jaheerhattiwale