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Resolved! Cost Center Database view review

Hi everyone, I'm working on a database view and I'm not getting the outcome I'm looking for. Grant it I'm not sure I'm able to with the 3 tables I'm including in this view, but your quick review and comments are needed.  Expected Outcome: We have app...

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Joel O by Mega Sage
  • 1271 Views
  • 5 replies
  • 2 helpfuls

Create an Incident or HR Case from a Microsoft Teams call

Hi everyone! I was wondering if it is possible to create an Incident from a Microsoft Teams call. For example you receive a call on Microsoft Teams from an mobile that belongs to a user in your system. Is it possible that when you answer that call in...

rafas_2703 by Tera Guru
  • 393 Views
  • 1 replies
  • 0 helpfuls

Resolved! Multi Select Choice list

Is there a way to create a Multi Select Choice list Variable that I can control the Choice list without using a table and the users can select multiple items from the Choice list?

John H1 by Tera Guru
  • 7820 Views
  • 4 replies
  • 4 helpfuls

Resolved! Documentation for the Cart() API

 Does anyone have more detail documentation on the Cart() API? There is a very basic documentation on the docs website: https://docs.servicenow.com/bundle/kingston-application-development/page/script/server-scripting/reference/r_ServiceCatalogScriptA...

rosenkehayov by Tera Contributor
  • 26810 Views
  • 4 replies
  • 5 helpfuls

Resolved! Customizing the request table

I am starting my journey with the request table.  So far, I have built out a catalog item/record producer for the end users to use.  When submitting the request via catalog it creates a record but when I view the record it has none of the new fields ...

jaubert by Tera Guru
  • 1630 Views
  • 5 replies
  • 0 helpfuls

ServiceNow Workato Integration account

I need to create an Workato account for ServiceNow Integrations and I want to restrict access.What permissions/role does this account require? 

John H1 by Tera Guru
  • 846 Views
  • 1 replies
  • 0 helpfuls

Flow designer

My requirement is once a catalog task is closed complete, then other two task will be created by default. And next task will be created based on the conditions. But here in create catalog task if I don't check wait checkbox then ritm is not closing a...

User_267 by Tera Contributor
  • 304 Views
  • 1 replies
  • 0 helpfuls

Set records inactive when end date is reaches

Hi everyone,I have a requirement that I need to inactive records based on end date.When end date is reached then I have to inactive the record itself.Could you please help me on this requirement.

msc by Tera Contributor
  • 518 Views
  • 5 replies
  • 1 helpfuls

Add "last 4 Quarters" to Report filter options

Hi All,I need to add the last 4 quarters filter in few reports. In filter option, I could see for the past 2 quarters.Please guide, how can we add it for last 4 quarters.

Renu9 by Tera Contributor
  • 468 Views
  • 3 replies
  • 0 helpfuls