Workspace not editable
Hello All, We have a custom workspace and it is not editable, shows below message when opening from UI builderHow can we edit it.. anything to check? Thanks in Advance -Abdul
Forum Posts
2.User should not able to enter "Start Date" value greater than of "End Date" value in the incident
2.User should not able to enter "Start Date" value greater than of "End Date" value in the incident list view ? Script include:- var ScriptincludeDemo = Class.create();ScriptincludeDemo.prototype = Object.extendsObject(AbstractAjaxProcessor, { ty...
Error received "This is a wrong configuration for Order Guide" when changing the Request Method
We have an ask to change the Request Method on an Order Guide from Order to Request or Submit. I receive an error saying "This is a wrong configuration for Order Guide" when I make this update on the Order Guide page. What are we trying to achieve: S...
How to change background page on the employee center login page
Hi Team, we are building instance and when we try to login to employee portal, there is while background. can anyone help "how the change the background"? Note: SSO is not enabled so we have to login manually. Regards,Amit
i am unable to get the userdetails instead it is return null value.can any one help me
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var abc = g_form.getValue('u_name'); var ga = new GlideAjax('AutoPopulateUserDetails'); ga.addParam('sysparm_...
Create field dependencies on a template
Hello everyone,how can I set dependencies between fields on my template form? In my Incident form, I see different choices in the field "SAP Module Category" depending on the selected "SAP System Category" (UI Policy).When I create a new template (=>...
Resolved! catalog form that will request for item from asset manager, if approve will create a item
catalog form that will request for item from asset manager, if approve will create a item in the consumable table and set to on order for that stock room. any idea how can i do that ? i know how to create the catalog form and the work flow
Resolved! Configure Creating based on input given in previous task
Hi friends,Script inside if condition is :answer = ifScript(); function ifScript() { if (current.variables.final_task == 'FINANCE') {return 'yes'; } return 'no';} But it does not work. How to fetch it and use ? Please correct or suggest any...
Resolved! How to create records in a table using script include and business rule
Hi Team, I am working on a requirement. Scenario: I want to create a record with some default values in a custom table if any records get created in the incident, request, or change table. I am trying to achieve this through Script Include and B...
how can i make the stock room available for selection when it is on order for the consumable ?
I find that i can only see the stockroom selection when it is set to instock , chow can i make it available when it is on order status so that i can see that it is on the way to the stock room
Now Mobile App Chat Issue
Hi Everyone, Requirement !!Whenever user clicks on chat bubble on now mobile app then before proceeding to chat , we need a prompt like :Would you like to connect with Helpdesk Live Chat Support?Option would be : Connect or CancelIf user clicks on Co...
REST API explorer menu drop down list is blank
i do not understand why this morning this is not working and when i tried to perform API Call , error: external user not authorised . i have used admin and also have the rest_api_explorer role and sn_external and sn_internal role any idea?
Resolved! Sending email to PDI not functioning
Hello Experts, Has anything been changed? I am not able to send an email to my PDI. (Wanted to test Inbound email action) I have email properties enabled and sending email from my gmail account but not received at PDI end. sending it to my PDI [de...
How chat average wait time is calculated?
Hello All, I want to know how chat average wait time is calculated. I have gone through some community threads and found that there is BR 'SNC - Chat Queue Average Wait Time' which calculates based on the average of the last 20 chat queue entries. Al...
Inbound Action: When CC has a Value
I have an inbound action that creates an incident and assigns that incident to a specific group when a specific email address (i.e. email.address@domain.com) is the recipient. The problem is when there is a different email address in the CC in addit...
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