Catalogue item being auto approved when the approver changes.
We have had a catalogue item which has been approved automatically. There is one person in the approval group who changed after that item created. How can we prevent this?
Forum Posts
Approval record is not getting created in the approval related list in the RITM
Hi, I'm working on the flow designer and created Ask for Approval of Cost centre manager and the record is not reflected in the RITM table's related list. Any suggestions are appreciated
Run script updating a field 2 times
Hi Community, A run script is updating a field 2 times. Here is the code. //get sctask numbervar sctnum = '';var sct = new GlideRecord('sc_task');sct.addQuery('request_item', current.sys_id);sct.query();if (sct.next()) { sctnum = sct.number;}if (c...
Resolved! Selecting a change request with an interactive filter
Hi, I want to select a change request or more beeing active on a date I define with an interactive filter e.g. today. My concern is that not all changes running today are displayed. I build my filter this way: work_date, start_date and end_dateIn my ...
Where are email logs stored indefinitely in ServiceNow?
I require assistance in identifying the table name within ServiceNow where email-related details, specific to a record, are stored. For instance, when an email is sent from a workspace linked to a particular record, this action is recorded under acti...
We see the dependencies lines over empty space in workspace portfolio when we zoom the page to 33%
Please refer the screenshot these are dependencies lines remaining once we open and close the each hierarchy nodeSteps:1-> Zoom out the browser page till around 33%.2-> Open the any business subset3-> Then close the subset.4-> We can see unnecessary...
Need help to create report on sys_trigger table
Unable to create a report on sys_trigger table as that table is not found in reports tables list.Please suggest to create a report on this table@Ankur Bawiskar @Sandeep Rajput please suggest
Resolved! Temporarily disable Hardware Asset Management Professional Plugin
Hello, We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents: We discovered the error is a requirement of the HAM/SAM plugins: https:...
Resolved! To copy variable's value into a journal type field
Hi Community, I have few select box variables, if user selects the value of those variables as rejected, rejection reason field will populate. I want to copy the value of those variables if they are rejected along with the rejection reason from sctas...
New features and Issues fixed from Tokyo to Vancouver
Hello Team , We are planning for upgrade from Tokyo to Vancouver, could anyone please help on the brief summary or document or references which has new features and problem fixes of Tokyo to Vancouver in ITSM space. Any feedback on the same will be ...
Resolved! Cannot see record
What would cause the following? I have several new tables extended from Incident.
Metric that calculates time worked on ticket by the person who resolves it
Hello, I'm looking to see if there is a way to create a metric that can be added to a report that calculates the total time worked on the ticket by the person who ultimately resolves/closes it. If not possible, is there a way to display the time/date...
Resolved! Change the "From" in the email to a actual customer name by scripting.
Dear Team,Please can you help me to resolve the issue . As below I am posting the question.When a ServiceNow Case is updated, then email gets generated, which has the generic From address like "GED Grip Support". We want this to be changed to Actual ...
Resolved! Getting date/time value from the email notification and then pass it over to the other field
Hi All, I just want to ask how to get the date/time the email notification was sent. Then after getting the value I want to pass that value to another field that is within the same form. Example, the email notification was sent when an INC is created...
What are the different types of ITSM licensing?
Can some only please provide me with what are the different types of ITSM licensing or if there's a breakdown on the type of ITSM licesning?Also, Can someone please provide with a list of all the ServiceNow ITSM personas and what they do? for example...
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