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Health Metrics Dashboard Jobs Scripts

Need help in understanding the CMDB Health Dashboard Scheduled Jobs scripts in helsinki.As per scripts it is calling SNC.MetricProcessorScript.XYZ()I have searched all the Script includes and Global business rule but couldn't find anything in instanc...

Bandwidth validations Logical with Physical

Hi Team, I am trying to create logical connection on physical connection using create "Logical connection change model"If Logical connection bandwidth is higher than physical connections, it should not allow user to create logical connection and thro...

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Vinay2509 by Tera Contributor
  • 248 Views
  • 1 replies
  • 1 helpfuls

Resolved! Creating catalog item straight in the PROD environment

As far as I am aware, it is recommended to consistently create catalog items in the DEV environment. However, some individuals opt to directly create them in the PROD environment. Could someone please outline all the disadvantages of creating items d...

suprinder90 by Tera Contributor
  • 535 Views
  • 2 replies
  • 0 helpfuls

Get attachments from Third party to ServiceNow using Rest API

Hi All, I have a requirement to get all the attachments which are attached by the Third party in their tool and update the same attachments in the incident record in ServiceNow. For that I use Get method and I'm passing the below details are the Requ...

Ashok32 by Tera Contributor
  • 1215 Views
  • 3 replies
  • 0 helpfuls

Resolved! knowledge base

I Want to download the published version (preferably PDF) of all knowledge articles in Knowledge Bases. Is it possible if yes how to do it?

Anmol123 by Tera Contributor
  • 291 Views
  • 1 replies
  • 0 helpfuls

Resolved! Issue in Standard Change Proposal form

We have an issue in standard change proposal form, when we click on 'Request for Approval' UI action, ootb mandatory error message is getting displayed for change request values section. But when we click on save button, form is getting saved without...

Making service portal form variable bold

Hi all, I need some advice on how to make a variable (question) in a service portal form to be "bold".  Thank you in advance for your suggestions.  Kind regards,Wendy

Wendy20 by Tera Expert
  • 242 Views
  • 1 replies
  • 0 helpfuls