Resetting an Incident View Back to Default

[Maurice Murphy]

We have a number of customized forms that we're wanting to start pulling back custom fields from, however we want to maintain the forms as they currently are until we understand the impact of reverting back on processes as they exist now. 

We want to start with the Incident form by having an "Out of the Box" view which we can start directing users to over time before eventually reverting the Default View back to its OOTB state (or as close to it as possible).

My question is as follows: Is there a way to quickly and easily revert a view back to what would be considered "default", or will I be required to pick out custom fields manually and do my best to recreate the OOTB experience?

[dave_greene · Accepted solution]

Hi Maurice, There isn't really isn't a reset button. Unfortunately you have to use the form designer to remove unwanted fields.

It's not just the custom fields you may have to pull back it could also be other customizations to choice fields and UI actions, and business rules you may want to pull back. Getting a developer instance, you could compare the OOB form, choice fields etc., but you'll still have to configure the form to fit your process. Hopefully this helps

[Maurice Murphy]

This was what I was worried about but I appreciate the confirmation! My original idea was to just compare a fresh developer instance to our instance's form, but thank you for also mentioning UI Actions and Business Rules. You've been very helpful!

[Rohit Sarkar1]

Hello Maurice, if you go to Configure -> form layout for the incident form you will find a "Show Version" UI Action in the bottom left like this

Once you click that you will find the list of version of the form layout and if you sort with created the oldest should be the one created by the system, to which you can revert.