Restricting access to the work notes field for some ITIL users

[Heather White]

Good morning community,

        I have been asked to restrict a group of ITIL users from seeing the work notes field on the incident form.   What is the best way to accomplish this?

Thanks,

Heather White

[Chuck Tomasi · Accepted solution]

Hi Heather,

I recommend ACLs in this case. Grant read access to that field for those who need it, the rest will be restricted.

Docs: Access control rules

Docs: Contextual security  

[Heather White]

Thanks!

[Padma17]

Hi Chuck,

I have the same requirement but with some conditions. I want to hide work notes made on a single custom field. If that is updated, I want the worknotes to be seen only for internal role users. Can I achieve this?

[Sharique Azim]

You can create a script   include , use glideajax and a onload client script to hide the field.

else , you can add role to the group and check if the user has role.