Resolved! Calculate Depreciation schedule edit
Hello all! Please advise where I can edit the 'Calculate Depreciation' scheduled job.I was able to find the Schedule Item.I need to change the script that uses in this scheduled job.Thank you!
Forum Posts
Resolved! How to add a field value from one table into a filed on another table?
HiI want to add the number field of a record (if it exists) into a field in another table. Is it best to run a business rule, or to specify this in the dictionary entry for the reference field? Then next questions is, how do I do this?All help is hig...
How to Make Attachment Mandatory in Record Producer ?
I created a Record Producer and want to make attachment mandatory when service changes and before submission of the Record Producer. When I added one file from record producer then I saw it stored that file in attachment table as sn_customerservice_...
Resolved! What's the intended origin of the "Affected User" field on Incident table?
I've seen multiple references recently to a field called "Affected User" on the Incident table, usually referring to a customer creating a custom field (e.g. u_affected_user) or the like. Most recently, though, I see it specifically referred to by Se...
how to set alphanumeric values on variable field
Hi, How to set aplhanumeric only in variable using on change client script,Please help on this below script is not executing as expected var patt = new RegExp("^[a-zA-Z0-9]*$"); if(!patt.test(newValue)){// error out.g_form.showFieldMsg('cost_center_s...
Request State Stage and Request Item State Mapping
Hi, Can you help me.I want to know the relationship about the Request state Request Stage and State 。Any information to share me？OOTB Business Rule there is information about it，Any other relevant information?
Create REQ via rest api
Hi, A third party application needs to create REQ's in SN. This can be done via rest api but the information will be different every time they raise a request. For example, there are a few different catalog items that will be raised. Each one will ha...
Why is a Knowledge Article still active after retiring?
Hi all, I have a quick question - why is the KB article still active after changing the state to retired? Thanks,Mallika
Resolved! Service portal widget error - Server JavaScript error Cannot read property "view" from undefined
I have got this error - 'Server JavaScript error Cannot read property "view" from undefined' after changes on a widget and loading the form. Any idea why this is coming?error screenshot: Code screenshots:
Resolved! How to skip Ask for approval action based on condition in Flow designer
Hello Im configuring a flow with some actions after appoval. I need to skip this approval if the requester is manger/ director etc. How can i add this on ask for approval action to skip and then perform action. This can be done by an if condition, ...
Resolved! ATF - How To Complete a Risk Assessment?
I would like to create Test Cases for completing a Normal Change Request. In our configuration users are required to fill out a Risk Assessment. When they click on the Risk Assessment button a modal window pops up and is displayed. They click on the ...
How To Translate Text In Widgets and the Pop-Up Notification (Via Catalog Client Scripts) in PORTAL?
Hi everyone, Good day! I created a clickable link in Service Catalog using Widgets I did the configuration via Service Portal > Widgets.I need help on how I can translate the "CLICK HERE" to a different language. I also need to translate the transla...
Resolved! Email notification not getting triggered
Hi All, I'm trying to trigger email notification through an event in two different ways. One is business rule and the other way is scheduled job, but there is no luck.When I'm trying with business rules, I can see the event got triggered but the emai...
Resolved! Need to create a User profile through Record producer?
Hi All, I need to crate recored producer which create the new user. We have 3 mandatory single line text variable in that item which is 1,first name 2. last name 3 email.When user sumbit the item new user record should create with below fallow field...
Resolved! How to set the dropdown option based on previous reference field value?
I have 2 fields from the form.1. Model Category (Reference field)2. Model Sub Category (Choice field) We have below fields from the Model category value:ComputerMobile DevicePrinterPeripheralDisplay hardware Now, I want to list Model Sub Category (Ch...