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Transform map script to update additional comments to a ticket

Hi In a excel I have ticket number and additional comments fields when I'm updating this data to the ticket the additional comments showing updated by my name instead Iam trying to set this as admin or system which is not working using below script c...

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Resolved! how to use if inside while loop

Hi All, My code is just updating the else condition if the value is matched. i want to give the error message as well.var server = request.split(',');for (var i = 0; i < server.length; i++){var gr = new GlideRecord("u_server_details");gr.addQuery("u_...

Priya75 by Tera Contributor
  • 2223 Views
  • 11 replies
  • 2 helpfuls

How to customize OOB copy Incident UI Action

Hi all,When we click on OOB Copy incident UI action it will create new incident by copying some field value from old incident form. In our case the assignment group field value also got copied from old incident to new incident from, but the assignmen...

Community Alums by Community Alums  
  • 1113 Views
  • 6 replies
  • 0 helpfuls

Resolved! form layout service operations workspace

hi all, i hope this email finds you all well.i am trying to start transitioning from normal forms to service operations workspace but i find some difficulties customizing forms.SCTASK form. i am trying to add the work notes/additional comments/activi...

cuchi by Mega Guru
  • 945 Views
  • 2 replies
  • 0 helpfuls

Hardware status define

Hello, can you please assist to make or attached a list of all Hardware status and the sub-statuses inside with definition as glossary of terms.I try to find them as a KB or KM but I cannot find that.the most important is statuses: In Stock, In Dispo...

Resolved! Passing a value via URL into a record producer

I am trying to populate the description variable on a record collector form from an external URL.   I am able to do so on a new Call form with the following URL:https://<instancename>.service-now.com/nav_to.do?uri=new_call.do?sys_id=-1%26sysparm_quer...

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ua_app_usage

Hello, ( ua_app_usage )table, will it capture catalog items, order guides? Thanks in advance  

anvitha ash by Tera Contributor
  • 650 Views
  • 2 replies
  • 0 helpfuls

Resolved! Email Received field on Incident form

Good Morning, I am reaching out for help with the code below. I have been asked to create a custom field on the Incident form that changes to "update received" when incident receives an email. The field is automatically on update clear & when someone...

cdavis22 by Tera Contributor
  • 1625 Views
  • 6 replies
  • 0 helpfuls

Request Approval for Change Request - Invalid update

After I click on Request Approval button (when the Change Request state=New (I expect to get the Please perform risk assessment before requesting for approval (blue bar))I get the following Where do I find:1. where Invalid Update message comes from2....

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Bret Smith by Giga Guru
  • 572 Views
  • 3 replies
  • 0 helpfuls

Resolved! Remove or Deactivate Survey Answer

We have surveys that we send out with one of the questions being a simple Choice selection question. Our issue is that we need to remove one of the options from that choice selection list. I don't see a way to deactivate just the answer, only the who...

Community Alums by Community Alums  
  • 1080 Views
  • 1 replies
  • 0 helpfuls

String to List Collector in Flow Designer

Hi All,I am attempting to create a flow that will take a comma separated list of sys_ids and call a catalog item with that information. The list would be populated into a List Collector in the catalog item. I can't seem to figure out how to convert t...

Get only date value from date/time field

I have a Date/Time field which has value like 2006-10-12 23:17:30I want date alone from the field as i don't want the time appended there. Only 2006-10-12How to get the value from glide script (server side) ?

Community Alums by Community Alums  
  • 18843 Views
  • 5 replies
  • 3 helpfuls