Email headers containing 'X-ServiceNow-Generated:true' are recieved and ignored by servicenow and hence the inbound action is not triggered. To fix this, we made the following changes in the Email Properties.1. Removed "X-ServiceNow-Generated:true" f...
I've created a new order guide containing a couple of service requests needed for onboarding a new employee (like computer, mobile phone, VPN access). When I open this order guide via the "try it" button in the ITIL view, all included catalog items a...
Hi All, So I have a requirement to include Major Problem field in the SOW form for Problem. I' already configure the form and included it in the plaftform in SOW view howeverOn SOW when creating a new problem the field is not available. When I open a...
Hi All, I have created one custom table which is extended from the task table. And I can see the task table fields and here I want to re-use the task table fields by changing the labels of the fields. I have changed the labels of the task table which...
Is it possible to set Reference Specification in Agent Workspace for Reference Fields?
Hi I haver a scenario for one of our walk up locations, that I dont know if it is possible to achieve. I have a Mon- Fri schedule 9-5, but the person looking after this site has said that some weeks these hours may change, so would like to be able to...
Hi, I have requirement to remove option from select box if 'refresh date' field has future date. The 'refresh date' variable is inside multi row variable set, so iam unable to use it in normal client scripts to getvalue of refresh date and then writ...
Can anyone guide me the end to end process of importing data to an M2M table in servicenow?
Hi Team,I have to do a validation on one variable called tax id ,if the tax id does not exists in account table ,it clear out the value, and is happening with On change client script.But it should not allow to submit the form.But form submission is...
I am creating a notification for the Approval table.I would like to create a link to the Approval page of the Request item in the content of the notification.How can I create the link?
Hi , As we installed a plugin a saviynt -> Saviynt users are stored in the below tablex_saviy_iga_user from these table users need to insert /update to servicenow sys_user table As we checked there is OOB business rule and script include USER: Bef...
Hello Everyone,I have an requirement, when someone is creating an announcement then email should be send. I have created one notification and one email template, both on announcement table. Now in the emails signature the name and title of should be ...
Hello All, When I am trying to create the custom table under the Global application on the header of the form the message is "ServiceNow recommends creating custom tables in scoped applications. To learn more about creating scoped applications, click...
Hi,Can Service Portfolios link to Service without a Taxonomy Node?I can see these are not mandatory in the platform and you can indeed create a Service with a Service Portfolio, without a Taxonomy Node - however does doing this impact the functionali...
Our Service Portal has a data table widget for the Change Request table. Some users create changes via a record producer in the portal.I want to redirect them to automatically be presented with the risk assessment after the creationAND/OR have the Ri...
