Change ServiceNow Language
How to change language of a particular user in ServiceNow?
Forum Posts
Translating notification to french
Hello All, I have notification in English but I need to translate to French language , I know we can create another one for French and set the condition , is there any other way to translate notification to French language instead of creating new one...
Resolved! Need help getting values from two system properties and store in array
Hi Guys, I need help with the following script, not sure why its not working? I have two system properties ignoreclients and ignoreServers, that have few comma separated values, what I am trying to achieve is get the values from both system propert...
scripting query Date field
Hello Experts, I am having query above the date field. how to apply the date filter with "at of after" condition. @Ankur Bawiskar var gdt = new GlideDate(); var date = gdt.getByFormat("yyyy-MM-dd"); gs.info('Todays Date ' + date); var gdt1 = new G...
Resolved! Hide UI Macro
Hi Everyone, I have created a UI macro to open Teams chat. Need to hide this UI macro based if the field value is empty. I have written something like below, however its not working . Can anyone suggest how I can acheive this. <?xml version="1.0" enc...
Resolved! How to convert Duration field to date time field and calculate the diff on incident form
I have a requirement as below where need to check difference between two different type fields field 1: duration field field 2 : duration field field 3: data/time field Need to calculate below equation: field_1 = difference (field_2 -field_3) I am n...
How to show variable set variables in the report (sc_task)
Hello Experts, How to show variable set variables in the report (sc_task).Could you help me in this case.
Resolved! How to Hide 03 Variable fields when 'None' is selected on other Variable field
Hi Community Members, I am struggling with one part of my requirement, When Job Responsibilities- 'None', then 03 Variables Fields- Task entry, Duties Entry & Responsibilities Entry should be Invisible (Hide) but currently these 03 variable fields ar...
Resolved! Catalog UI Policy not working as required (Explained in Description)
Respected Community, When Selecting 'Task' (Choice) in Variable Field- Job Responsibilities, then only a Variable field- 'Task entry' becomes Mandatory & Visible. *Outcome (Achieved but with Gap below)- When Selecting 'Duties' (Choice) in Variable...
Resolved! virtual agent for itsm and hr?
we have implemented virtual agent for itsm and we are planning to do it for hr onboarding can we have different branding for two personas? currently we have one branding for bot when i click on virtual agent its redirecting to same branding?
I need to add dynamic url of the customer instances in business rule
Hi, I am using below script for Incident rest Api in the business rule. The script is working but I need to set the url dynamically as we have so many Servicenow client instances where we need to create a incident. Please anyone help me how I can s...
SLA Time Extension
Hello, I have a demand where user wants to extend the SLA from 24 hours to 48 hours for a particular group. Can someone please help me with all the steps how can I change the SLA time from 24 hours to 48 hours ? User has provided only Group name for ...
Resolved! Interaction Record "Handling Duration" is empty for walkup experience
What is "Handling Duration" for interactions record. The information is not showing from the Interactions table. How do I fix this? Thanks.
Predictive Intelligence Classification With Service Catalog Variables
I'm trying to use the Classification PI model to predict the Assignment Group for a Request Item using data stored in a catalog variable. When i get to Step 3 (select the input data that is helpful to predict the output field) There's no option to se...
How to send kb article as hyper link in the notification sent from workflow...
Thanks in advance for taking time to read and respond to my question. I created a workflow with 2 tasks, after 1st task an email should go out to the user in the Requested for field on RITM with a link to a kb article , so I used a notification activ...
