Hi, on our production instance, when trying to change the caller on an existing incident, no users appear when opening the search. However, this is not an issue on test or dev as clicking the search populates all users. I have checked permissions bet...
We have requirements to send individual emails to the assignment groups managers for opened incidents assigned to their groups. I have scheduled the report to run every Monday and I used the following script to retrieve the Assignment Groups Managers...
Hello Community, On submitting a catalog form, the RITM variables went missing. Can anyone help me how to map/restore those missing values???.I checked the table sc_item_option_mtom and records were created for those missing values. How can i restor...
Hello All, I have a script that copies the work notes from TASK 1 to TASK 2 and to TASK 3. The issue is TASK 1 work notes are duplicated in TASK 3. Script: task.work_notes=pullComments();function pullComments(){ var comments=[]; var gr= new Gli...
Hello everyone,I have a requirement in the Catalog Items,1. where after selecting a variable answer as Yes, 3 tasks are generated (each with different order e.g: 100, 200, 300) and different assignment groups. When the second task (order no:200)is Cl...
I'm looking for a way to add work notes on a non-extended custom table. What I did- Created "Work notes" column on a custom table. - Created an activity formatter for a custom table.- Added the activity formatter to a form.https://docs.servicenow.com...
I have wrote a Script Include & Glide Ajax to fetch email ID of User. Following are the script include and client script which I have written. I am getting a Null value in answer. Script include: var JyoEmailPopulateSI = Class.create();JyoEmailPopul...
We have different communication templated for the Major Incident workbench, based on incident priority. When we go initially into the workbench, the template for the indicated incident priority appears. However, if the priority changes as the inciden...
I'm wanting our ITIL users to have read-only access to the CMDB. I have a group created that will be the CMDB Admins and they should be the only ones who can edit/delete/enter CIs or alter any part of the CMDB. Is there an easier way to do this than ...
Hi All, "SC Category Page" Widget in the Service Portal displays all the frequent used catalog items,I have built a portal in a scoped application and I'm using this widget which displays all frequently used catalog items.Any ways to restrict catalog...
One of my techs thought he was cancelling an update to a change when in fact he cancelled the change itself. Is there any way to reverse this action?
Hi All, I have created a new scope using AES and created workspace for the same. But I'm unable to see the workspace I have created in the "All Workspaces" under "Workspace Experience". Have anyone experienced this?Please let me know how I can fix th...
Hello, I created an order guide that consolidates multiple catalog items. I want to remove the "Add to Cart" button that exists on the checkout page, however for some reason it doesn't seem to be working. What is the best way to do this? I have trie...
hi ,i have requirement for copy variables to task description.i have workflow for that item Kindly help. Thanks,BK
I want to activate OOB 'Reopen Indicent' UI action. I made it active 'true' and visible on 'form button' but still it is not visible. I want to know when it will be visible on incident form ?
