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10-02-2017 07:09 AM
Good morning community,
I have been asked to restrict a group of ITIL users from seeing the work notes field on the incident form. What is the best way to accomplish this?
Thanks,
Heather White
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10-02-2017 07:14 AM
Hi Heather,
I recommend ACLs in this case. Grant read access to that field for those who need it, the rest will be restricted.
Docs: Access control rules
Docs: Contextual security
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10-02-2017 07:26 AM
I would recommend against the client script idea. It's more complex and in UI16, the work notes field is part of a formatter, not a discrete field like "number" so you would need to get in to DOM manipulation, which is always a bad idea.
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10-02-2017 07:44 AM
Oh yes, absolutely Thanks ctomasi
