Rollback Changing Approval Number to 'GAPRV'

[Community Alums]

In our change request workflow we have multiple approvers and when a approver rejects a change, the workflow has a rollback activity and resets the approvals. However, after the requestor resubmits the request I noticed that the approval tasks no longer have the 'CHG' prefix but now have 'GAPRV' on their homepage instead. When I click on the link it just shows basic details for that ask but there is no approve/reject UI action.

Has anyone seen this before and know what might be causing this? Below are a couple of images of what I described.

Edit: Just wanted to add that this is also happening without a rollback when the workflow hits a Approval - Group activity in the workflow.

Thanks,

Aryanos

[poyntzj]

Guess it depends on the view you have and what is show

Our users see the Approval For field that shows the record number (CHG, REQ or RITM) and the Group number which is normally populated unless the user was added manually   (All our workflows use Group approval, we do not add users manually in a workflow)

This is what a user sees on our Dashboards (normally, just the requested ones)

[Community Alums]

Hi Julian,

Oh ok, so what you're saying is it's just the fields that's displayed on the reports? This makes sense but why does it show the correct change number ('CHG') for the initial approval for the field (Number) but then all of a sudden   changes to ('GAPRV') for the next approvers?

If I add the Parent field I see both like the example you provided which is a workaround but then it doesn't show the short description of 'CHG' and instead uses the short description from 'GAPRV' which is always blank.

Thanks,

Aryanos

[poyntzj]

Does seem odd. Your first two images were two different screens (a Group approval and a dashboard / list view)

the second makes it very clear and it is odd

how are you rolling back and resubmitting in the workflow ?

though I'd guess you are using a rollback and maybe a reset command

[Community Alums]

Just a rollback and set the Approval to Rejected. This allows the requestor to make changes to the CR and then hit the 'Request Approval' button again to restart the approvals. Yea it really is odd as you can see the different prefixes under the number column. I just don't understand why it changes.