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How to setup calendar for Holiday in the organization?

Hi Everyone, I need help with for a requirement. I need to update the organization holiday list in ServiceNow. how do I have do it and what i have to do to do it?. I have an excel file which mention the holiday for next year and for SLA if there is a...

Harsh3842 by Tera Contributor
  • 1063 Views
  • 4 replies
  • 0 helpfuls

Resolved! Cad certification Exam

what is the format for CAD exam??? Are there any dumps available for it ???

harry24 by Tera Contributor
  • 10984 Views
  • 7 replies
  • 14 helpfuls

ECB Exchange Rate Schedule Job

Hi All, There is one table fx_rate in service now which stores currency rates. As  per the service now documentation, there is one schedule job ECB Exchange Rate which updates fx_rate table daily. When I go in scheduled job list view, I could not fin...

Tarasingh26 by Tera Expert
  • 1710 Views
  • 10 replies
  • 0 helpfuls

Resolved! Knowledge - search conditions?

Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...

Sanna by Tera Contributor
  • 1332 Views
  • 4 replies
  • 0 helpfuls

Limit users to update incidents based on assignment group

I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...

RITM notes not showing at SCTask NOW

I’m trying to show all work notes from a RITM to its related SCTASK when the work notes are post.In the Classic UI, I can see the RITM work notes in the SCTASK without any problem. However, in Service Operations Workspace (NOW experience), the notes ...

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Wan-JinTan by Tera Contributor
  • 772 Views
  • 4 replies
  • 0 helpfuls

UI Policy not hiding fields based on country selection in form

Hi Community,I’m trying to create a form where selecting a specific country should display only the related project checkbox fields. Here’s what I’ve done so far:Created a UI Policy to hide all project fields when no country is selected.Added conditi...

WanRedzuan by Giga Contributor
  • 488 Views
  • 2 replies
  • 0 helpfuls

To call a script include using a flow

HI Community, I have a requirement, i have created one script include what it does is it will create a sla record in sandbox instances (integration) when it is called. i have tested the script include in background script it works fine no issue.Now i...

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suuriyas by Tera Contributor
  • 954 Views
  • 12 replies
  • 0 helpfuls

Help...how to manage catalog request drafts vs. item updates?

Hello! We recently implemented the "save as draft" functionality along with a couple catalogue items that are designed to be iterative (information is gathered and input over a period of time before the full form is submitted).We are coming up agains...

Kristin J by Mega Sage
  • 1676 Views
  • 6 replies
  • 3 helpfuls

Mark critical changes in SOW in red

When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").How can this be achieved? 

thoemu_s by Tera Expert
  • 634 Views
  • 6 replies
  • 0 helpfuls