difference between catalogs, record producer and order guide
what is the difference between catalog, record producer and order guide
Forum Posts
Resolved! Risk Assessment UI action in servicenow SOW
Hi Team, We want to add Risk Assessment UI action to SOW . we are able to achieve it but after first submission we are calling UI page which will ask already submitted Yes or No if Yes is selected then it will re-show the submitted answer if No is se...
RITM information on Approval record within Service Operations Workspace
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
How to dot walk fields while Personalizing in List View
Can a user dot walk while personalizing list view? One user who does not have role can view fields from other tables as well in list view. Attaching screenshot The other user is not able to dot walk. Is there a way he can dot walk while personalizin...
How to add a horizontal scroll bar in a HeatMap widget in Platform Analytics
Hi Everyone,I have created a Performance Analytics widget (HeatMap) in a dashboard that displays the average days open across multiple states and day ranges.Here’s the issue I’m facing:The table has many columns (days), and the table content is gett...
how can we create a custom calendar with company events and US holiday schedules
I want to create a calendar for the company in servicenow with IT events and US holidays. This calendar I want to display it on the employee center home page so when user logs in the portal, they can see the events for the week and holiday schedule. ...
How to display whole number percentages (no decimals) in Platform Analytics widgets?
I'm building a Platform Analytics visualization where I’m showing the count of Cases grouped by Case Status, and I want the percentage values to display as whole numbers — for example, instead of 98.24%, I want it to show 98%.Here’s what I’ve done so...
Inbound action
Hi community Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound a...
Variable data is now showing under report.
Hello Everyone,We are currently facing an issue where non-admin users are unable to view the data associated with catalog form details. To troubleshoot this, we have taken the following steps:Access Control Lists (ACLs): We reviewed the relevant ACLs...
Interactive filter not working on reports
Hi AllUse Case : There is a Custom table where i store the integration data, and there is a field called "l3 service".I have a dashboard where i show the reports for SLAs running for l3 services on my custom table. There are many l3 services, hence t...
Resolved! Apply Change Approval Policy ends after first approval
This customer has really complex change approvals. In our flows, we've got a bunch of things happening in parallel. We got 'Apply Change Approval Policy' that can generate as many as 10 approvals, then we've got two more that need scripting to find t...
Reference Qualifier not working
Hi 1. I wanted to pass company value dynamically based on value selected in problem from 2. I have created a M2M and add to related list Once click on Edit button its showing all values which is part of cmdb_ci_nw_site table But we need to pas...
Resolved! Is it possible to retrieve Flow context from RITMs, as Flow context get automatically deleted?
Good evening.Is there anyway, we can retrieve back the Flow context from RITMs, as it automatically gets deleted/expired after 10-15 days? Also, how should we change the validity period? Can we increase the expiration date? Is there any system proper...
Assessment Trigger Condition is not working as expected
I am creating a Trigger Condition against Business Service Table and wants to trigger an Assessment(custom made) to Owner of Business Service Table when the Business Criticality field changes to "1- most critical".But as per the condition the assessm...
Testing status of the CI should be failed when status of affected CI changes to failed on Change
Please ignore posted wrongly.
