Dear Team, am using Step based request fulfillment flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows Service fulfillment process (Completed) , Closed Incomplete (Skipped), Comp...
Hi, I'm trying to comment on a support ticket within the portal, but I'm getting this error. Has anyone else experienced something similar?
We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...
we are setting up the final description which is a combination of multiple things okso this we are setting up in the description of the JSON body that we are sending for creating demand via post callnow the issue is json will only take the valid char...
Hi Team, Event is not showing in the email logs for few emails, for few email logs event is showing. below on event is not showing, both are same items and same notifications
Hi, I want to show only users in a reference variable where company is child or parent. Example.Case 1:I have logged in my company will be BTS, I have another Referance varaible(sys_user) in this variable I want to show all the company users. Case 2:...
Hi Team, Rejection Comments are not updating in the notification Notification: Comments added in the notification, but comments are not showing the Rejection notification
Hi All, I'm facing issue with accessing ServiceNow , Is there any outages or maintenance going on Thank you
HI, Need assistance to find correct subcatagory of catagory on applies to tab of assignment rule, any suggestion will be appreciated.
Hey all, I want to parse data which is attached to record/incident and get that data into Text format. Does anyone know how can I achieve it?
Hi Team, Response SLA's are not attaching when Incident has been created by ServiceDesk team, Conditions are same but when any other user creates, Response SLA's are attaching. How to check
We need to add work notes section in Group table . if any user add/remove from group, then work notes should be updated. please help me on this.
Which is the best practice for opening the table using .list or .LIST
Field nameTablePurpose/meaning/how used?incident_stateIncident knowledgeTask major_incident_stateIncident notifyIncident orderTask origin_idIncident origin_tableIncident parentTask parent_incidentIncident problem_idIncident reassignment_countTask reo...
Hello all, I am attempting to setup a daily scheduled Mass Encryption of attachments since non-ITILs are restricted from the encryption module.I am able to successfully setup an Encryption Job but do not see the ability to set the frequency. See atta...