Is it a good practice to provide end-users with a global ‘Cancel’ option in ServiceNow Service Portal for all Incidents, catalog items, considering the potential impact on multi-step workflows like procurement and IT setup?”
I have just started learning servicenow. Need help with few questions. Can anyone explain business rules with example.
Many ServiceNow instances function well day to day but encounter issues during platform upgrades, including broken UI behavior, regressions, and unexpected functional changes.From a ServiceNow platform perspective, what types of customizations are co...
I was able to complete part 1 but I'm stuck on trying to complete part 2 & 3
ServiceNow SLAs — Definitive Guide (Comprehensive, Practical, Actionable)This long-form guide explains Service Level Agreements (SLAs) in ServiceNow from first principles to advanced implementation. You’ll get: core concepts, how SLAs are modeled in ...
SpoilerSpoilerI am building a catalg item with flow designer (decision table) , as admin i can submit request and works as expected when end user submits a request it is getting cancelled automatically without triggering approval it automatically ch...
In our ServiceNow instance, Incident SLAs for response and resolution are consistently being met and reporting shows “green” performance. However, user feedback remains negative and we continue to see repeat incidents, reopenings, and escalations.Fro...
Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!
We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...
I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...
Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...
To run reports on net costs or savings from implementing change, has anyone added currency fields associated with a specific Change Task or CR?
Components installed with Incident Management - Major Incident Management details that the incident_manager role has the following abilities, emphasis mine:Manages incident properties and major incident trigger rules.Can create and edit Communication...
Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...
Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...
