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Resolved! CAB Workbench (Approve /Reject Button not visible to CAB Manager)

Hello everyone, Our requirement is to enable the CAB Manager (as defined in the CAB definition record) to Approve or Reject changes during a CAB meeting.As shown in the attached screenshot, when we impersonate the CAB Manager and start the meeting, w...

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Yogita11_ by Tera Contributor
  • 1018 Views
  • 5 replies
  • 1 helpfuls

Platform analytics

Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards

Merge PDF attachments server side.

Hello All,I have a requirement where I should merge 2 PDF files : one is the document attached by the requester on the RITM and the other is the approval trail that I generate at the end of the approval process (containing information about the appro...

SLA not visible

Hi Team - in my org DEV environment i am not able to view the SLA. Under the SLA (in the bottom of the page) it shows there is SLA attached but its not visible.I clicked on 'All' or remove the conditions but still it shows blank.Under 'Related link' ...

rahulchhibb by Tera Contributor
  • 298 Views
  • 2 replies
  • 1 helpfuls

Resolved! survey satisfaction for request module

Hello can anyone help me for build this survey satisfaction trigger. (I would like to send an email survey to the requester after the closing of a RITM to assess the quality of the work. And check that a survey is sent 30 days after closing).i know t...

ahmed-24 by Tera Contributor
  • 580 Views
  • 3 replies
  • 0 helpfuls

on submit client script is not working

Hi All,  onsubmit client script is not working function onSubmit() { var gr = g_form.getValue('action'); if (gr === 'sharing') { alert('Chandan Patra'); return false; // Prevents form submission } return true; // Allows form submi...

chandan2212 by Tera Contributor
  • 617 Views
  • 5 replies
  • 1 helpfuls

SFTP INTEGRATION ERROR

com.glide.db.impex.datasource.DataSourceException: java.io.IOException: Problem opening a handle to remote file: /home/OUT/BFL_ETB_Movement_File.csvIm facing issue while integrating SFTP through Data Sources .Need help with the same.@Ankur Bawiskar @...

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Resolved! Replace group with a new one

Hi all, Lately we've been splitting some of our groups into smaller groups. One of the problems that we're experiencing is finding all the areas where a group was being used and updating it to the new group. For example, we have found the old group a...

Header Menu in Workspaces is not visible after updating plugins

Hi Everyone,We updated 67 plugins (some regarding workspaces) and Menu bar is not visible in all workspaces.For Example, in CMDB workspace, there should be Home, Mywork, CMDB 360, Insights and Management menus , all are hidden.while checking I observ...

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Madhan007 by Tera Contributor
  • 523 Views
  • 3 replies
  • 0 helpfuls

Resolved! Side Bar discussion - Refresh Impacted Services messages

We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those mes...

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