is there any way to scan a barcode app in web portal page
I want to scan barcode in portal page is there any way to do this in servicenow
Forum Posts
Universal Task Checklist - No checklist item available
Hello, I'm in the process of configuring the Universal Task (not request) and found this 'checklist' type Universal Task. I tried to use it, but "No checklist item available" message keeps popping up. I'm using the Admin account, so no role should be...
Forwarded emails not updating existing HR cases in ServiceNow
Forwarded emails are not updating existing HR cases in ServiceNow. The email logs show the message Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank. Adding From: to ...
Resolved! calling a script include in report and result is coming as NULL
Hello Experts,I am trying to call a script inlcude from a report but it is returning the values as NULL, whereas when i tested the script via background script, it is returning results. Kindly help Script include script: When called from background s...
Request - Delivery time
Hi All,I am creating a catalog item from catalog builder and using the flow step based request fulfilment and my ask here is that when delivery date is more than 21 days , record should not be created. I have created a BR on the catalog item and usin...
Resolved! Search by short description in ui_reference
Hello Community , I want to enable searching by using short description also is t possible here : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <div style="paddi...
Resolved! Summary section in SOW workspace
Hi Everyone, We all know that there is a summary section in the SOW workspace. In the overview tab of the incident form, I am unable to see the fields in the summary section as admin But when I impersonate an ITIL user, I was able to fields in the su...
Resolved! Hey , Guys I want to split variables within a variable set in a catalog , could anyone assist me
Hey , Guys I want to split variables within a variable set in a catalog , could anyone assist me how to do it.
Chg flow is working as per the flows but in prod it is not working re trigger for approval and dupl
I changed the condition status in the flow and tested it. after changing that the approvals are not getting triggered as per the conditions set.In the Dev environment, I recreated the scenario by creating a new change with the same services, assignme...
Redirect from record producer to HR agent workspace
When a user submits the record producer I want them to be redirected to HR agent workspace to view the the record that they have submitted. But I only managed to redirect them to the native view
SLA Definiton filter conditons
Hi Community, We currently have a notification configured for "SLA Warning Breached" on the task_sla table. Our requirement is to suppress this breached notification for a specific catalog item. To achieve this, should the filter condition be applied...
Why sections are not showing on form layout ?
Hi All, -> we are having 6 sections on "service operations " view , all these sections are showing in the sections table but when I open the form layout by adding the same "service operations" view , ther no sections are showing I need to add some ne...
Resolved! How to print comments through Email Notification script
Hi, I am trying to print the last comment/worknotes in a notification using email script: template.print('Comments '+cs.comments.getJournalEntry(1)); template.print('\n Work Notes '+cs.work_notes.getJournalEntry(1)); But it is display...
Resolved! Request for the Servicenow Javascript
Hi,Please help me that i want to learn ServiceNow Javascript from Servicenow official website.help me the link for learning from scratch. I want to learn Pure Javascript help me the guidelines which is the better way.Thanks
How to Cancel the Existing Execution in the Sub Flow to keep only one Active Execution.
Hi Community! I am having a concern in cancelling the existing flow executions to keep only one execution run for the same record. My requirement is, In CSM, I need to call the Sub flow from the After BR when a field changes in the Account Record. I ...
