Copy RITM attachments to Approval records using Flow designer
Hi, How, we can copy RITM attachments to Approval records using Flow designer? Thanks in Advance! Regards, Nagarjuna
Forum Posts
Group Dependency Scan
BackgroundDisabling an assignment group in ServiceNow is not a simple deactivation action. Assignment groups are deeply embedded across the platform and are referenced by both operational data (open work) and configuration logic (automation and routi...
Resolved! Association of multiple services to a single service request - Best practice
Hi all, I wonder if associating multiple services to a single service request is a best practice and why or why not.E.g. 3 service requests to add a user to a specific group have been created for 3 different services and for each one the flow can be ...
Blank user records are creating in ServiceNow
Hi All,We have observed an issue in the production environment where empty or blank user records are being created. These records appear without sufficient user details and are subsequently being set to Inactive (Active = False) after approximately o...
Resolved! Catalog Client Script
Hello, I have a catalog client script that should display a message when a check box is unchecked after being checked. When the box is unchecked, the error message should show This is the script I have so far: function onChange(control, oldValue, n...
Calculated Fields Documentation
I haven't found any formal documentation on the wiki about calculated fields. Could someone please direct me to an article that I missing or are the plans to create an article for this?Thanks,Scott
Enable watch list option on esc portal under my request search option
Hi Team, We are using ITSM professional. We have a requirement to add watchlist option on the esc portal under my request search option where we can find the open request and close request. PFA snip for your reference and assist us. Thanks & Regards,...
Integration with Microsoft Entra ID/Graph API to generate TAP (Temporary Access Passcode) Docs
Hello All, Is there any documentation available for integration with Microsoft Entra ID/Graph API to generate TAP (Temporary Access Passcode). There are resources available to retrieve User profiles and group Information using Entra ID/Graph API, but...
Resolved! Flow Designer - Subflow not able to reference information from Input record after Xanadu upgrade
There seems to be an issue with a subflow after the Xanadu upgrade. We use a subflow to Create a Catalog Task consistently, adding variables, Due Date, and other attributes. We input an Assignment Group to that subflow for the task to be assigned to ...
Change Approval Policy builder based on country of the requested_by
I need to configure a CAB approval group based on the country of the requested_by user. I have defined several conditions, but I’m encountering an issue: the system always selects the first condition when it matches, and if it does not match, the CAB...
why timezone conversion gives me a minute difference when user on different timezone?
script used : Hi, please find me a solution for the below query. var ga = gs.getSession().getTimeZone(); gs.info('userTimezone'+ga); var cor = new GlideRecord('x_novrp_it_it_change'); ...
Syncing all walk-up appointments with a shared calendar
Hello, I'm looking at using the integration in the below documentation to sync walk-up appointments with the user's Outlook calendar: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/setup-walkup-msoffice365-cal-integ.html I...
Microsoft Teams Spoke Refresh Token
I have looked through dozens of community articles but I cannot seem to find any answers or solutions around the refresh token. Presently we are required to manually go into the connections within the Integrations section of flow designer and request...
Which Success Pack do I use to implement ITSM, ITOM and EC and can I merge them?
Hello all, I’m currently planning a ServiceNow (new) implementation with focus on Employee Center, ITSM, and ITOM. I’m trying to understand which Success Pack would be the best fit for this type of project - searching in MyNow I get 8 relevant ITSM ...
Creating one flow for kb_knowledge and u_kb_template_how_article_do, u_kb_template_incident_do
i created one single flow for knowledge table here knowledge is the parent or extended to this : custom templates . while flow running its working for only one template i.e. knowledge only but not working may i know the reason and could you share...