Hello all, If a user is not able to log into ServiceNow, what are the other ways to raise an Incident to Servicenow Team asking about their difficutly logging into Servicenow? We want to build a way to login Incident when the user is not able to logi...
Hi team, So my requirement is when ever a record is updated lets take incident record is updated or any additional commands or work notes are updated i want to show a message symbol on the list view of the record. like the image i have shown.
Hello Everyone, I have one requirement that is, i need to send the schedule Dashboard reports . After that report screen shorts are attached to the Email attachment level send to the receipant but the client is asking to send in Email body in place...
Hello All, I have created write ACL with role mentioned with field and table for the above requirement, but even after implementing and adding the ACL the field still shows as read only for that user role. The field is OOB read only active true and ...
Hi Community!I am having an issue with the ACL. I have created an Table level ACL with snc_internal and I haven't added any conditions so that it can run on all the records. In the Script part, I have given that the logged in User should be part of t...
What is Service Portal?Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the p...
What is the process to send an email with attachments using Email Client Templates, ensuring that the attachments are visible while composing the email?The attachments are configured in the Email Client Template so that when the template is selected ...
IN SERVICENOW when I am raising a normal or emergency change request I want to have Incident field to be mandatory because of which this change has come. How can I make this possible with out of the box settings. where I can save this related inciden...
Hi, I have multirow variable set , I want to generate approval based on the MRVS set values.For example:MRVS set Value - ABCMRVS set Value - DEFMRVS set Value- GFT I want to generate approval for each MRVS set Value in single RITM.(parallel).Upon all...
I am working on Incident table.In sys_popup view, I want "On hold reason" to appear only when State = On Hold.I created UI policy with condition State = On Hold and view = sys_popup.But it is showing in other states also / not working correctly.What ...
Hello All,I have installed the plugin for 'Outlook Actionable Messages'.Also I have added the mail script “${mail_script:include_approval_actionable}” to the approval request notification. Still when this notification gets triggered the body appears...
Hello,We did not have a validation on project form to have "Assigned To" users be part of the assignment group .Currently there are random users on assigned to who don't belong to assignments groups in few project assignments.I put in place a refer...
This project starts with the following posts from 2025, where we kicked off our legacy workflow to flow migration last July, with the mighty task of moving more than 500 legacy catalog workflows over to flow designer. Part 1What do you do with more t...
I am being asked to prevent an email reply from being appended to the activity stream of a closed (active = false) incident ticket. I have stopped the commenting when the incident is closed, but cannot figure out how to prevent the email from being a...
Hello and thank you, I’m working to streamline our Change Enablement process and would like to add a card to the overview screen within the Change Enablement workspace that includes a button for users to complete risk acceptance directly, rather tha...