how to create a report of percentage of a knowledge article viewed vs used in snow
how to create a report of percentage of a knowledge article viewed vs used in snow
Forum Posts
SC Tasks Not Generated for Multiple Checkbox Tech Towers in Catalog Item
Hi Community,I have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.Here’s my setup:I have a Tech Tower variable (type: labe...
ECB Exchange Rate Schedule Job
Hi All, There is one table fx_rate in service now which stores currency rates. As per the service now documentation, there is one schedule job ECB Exchange Rate which updates fx_rate table daily. When I go in scheduled job list view, I could not fin...
Resolved! Knowledge - search conditions?
Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...
Limit users to update incidents based on assignment group
I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...
RITM notes not showing at SCTask NOW
I’m trying to show all work notes from a RITM to its related SCTASK when the work notes are post.In the Classic UI, I can see the RITM work notes in the SCTASK without any problem. However, in Service Operations Workspace (NOW experience), the notes ...
sub cause code display as the value instead of Display value on Problem Task
Sub cause Code values are displaying the exact values , not the label values - After submit the problem task, sub cause code display as the value instead of Display value.Note: but this one show display value before submit the problem task and when t...
UI Policy not hiding fields based on country selection in form
Hi Community,I’m trying to create a form where selecting a specific country should display only the related project checkbox fields. Here’s what I’ve done so far:Created a UI Policy to hide all project fields when no country is selected.Added conditi...
Sort the List By default with updated column only for specific group
Hello Everyone ! I want to configure the List sort for only specific group. Update (column in List) - z to aIt should automatically sort when user opens List. Your Answer is Highly Appreciated. Thank you in Advance. Regards,Swapna
To call a script include using a flow
HI Community, I have a requirement, i have created one script include what it does is it will create a sla record in sandbox instances (integration) when it is called. i have tested the script include in background script it works fine no issue.Now i...
Help...how to manage catalog request drafts vs. item updates?
Hello! We recently implemented the "save as draft" functionality along with a couple catalogue items that are designed to be iterative (information is gathered and input over a period of time before the full form is submitted).We are coming up agains...
Mark critical changes in SOW in red
When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").How can this be achieved?
Auto update impact based on affected ci
Hello All,I want to update the impact of the incident but below are the conditions.whenever a incident is created affected ci related list is updated and the affected ci's environment is production & there is a field called business criticality is de...
change management:
If the change type is “Minor”, the impact should be “Low” by default and - If the change type is “Major”, the impact should be “High” by default.. - Business rule/Client Script CTASK “Technical Review/Assessment” cannot be closed without providing th...
Resolved! Text field on clicking "No" for a articles.
When the user clicks “No”, a text field should appears dynamically. Make it mandatory before the feedback can be submitted.Do we have any out of the box functionality for this? If not, what are some ways that we can achieve this?
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