Rollback Changing Approval Number to 'GAPRV'

[Community Alums]

In our change request workflow we have multiple approvers and when a approver rejects a change, the workflow has a rollback activity and resets the approvals. However, after the requestor resubmits the request I noticed that the approval tasks no longer have the 'CHG' prefix but now have 'GAPRV' on their homepage instead. When I click on the link it just shows basic details for that ask but there is no approve/reject UI action.

Has anyone seen this before and know what might be causing this? Below are a couple of images of what I described.

Edit: Just wanted to add that this is also happening without a rollback when the workflow hits a Approval - Group activity in the workflow.

Thanks,

Aryanos

[poyntzj]

Is it doing a full reset including clearing all existing approvals ?

We have a button that allows the user to request a reset (they get prompted) and then they have to press another button that actually does the reset.   Never gives us a problem

the reset is

new WorkflowApprovalUtils().reset(current, comment);

                        gs.addInfoMessage('Workflow has been reset since key fields have been modified');

[Community Alums]

Yes the Rollback resets all the approvals and then the requestor needs to resubmit or close the request. Is that code on a UI action?

[poyntzj]

Yes, it is a UI Action

Button 1 prompts the user and tells them the details and they have to OK or Cancel

If they have chosen OK, then Button 2 appears and they need to then press the actual Reset Button

We find a number of users try to change things when the change has started the approval process.

At the moment we make them restart.   I am looking at this and the workflow that is on a back burner is to allow the users to make changes and only request reapproval from specific groups on specific circumstances.

However, if the process is all internal it is really odd.

[poyntzj]

could try adding the code into a script instead of running a reset workflow command and see if that makes a difference

[Community Alums]

Hi Julian,

I talked with our consultant and it looks like it had something to do with the guages that were displaying it. They added a filter to remove the GAPRV ones so it doesn't appear anymore but the approval tasks don't show up there anymore. Instead the approvers will have to go to the My Approvals form. Thanks for the help though.

Aryanos