same field with two ui policies

vahini
Giga Guru

Hello all, 

 

Need help with one requirement

There is a list collector field called 'applicable_loss_type' , initially i was told to show this field only if

line of business = comm prop (or) personal prop (or) personal auto   ,

which is simple i wrote ui policy and said if LOB is one of these make applicable loss type Mandatory = True and Visible = True

vahini_3-1738779463164.png

 

 

 

Now got one more request from customer to make this list collector 'visible' and 'not mandatory'  if request type = modify threshold 

 

i wrote another ui policy if request type = Modify Threshold then 

applicable loss type Mandatory = False, Visible = True. 

 

vahini_2-1738779406556.png

 

 

 

 

 

But this 2nd policy is not working as expected, it's visible onload and when i change LOB and change request type applicable loss type is not hiding.

How to deal with this situation ? 

 

vahini_0-1738779250835.png

 

 

Thank you so much for reading my post and responding. 

 

6 REPLIES 6

Your Line of Business field looks like a list collector. If so, you need to change your condition to select the actual records. List collectors don't save the name of the item; they save the sys_id. That's the only reason I can think of why it would show when it's empty.

vahini
Giga Guru

after meeting with customer he explained how it should work , changed UI policy and it's now working as expected

UI Policy 1 : 

vahini_3-1739306416177.png

 

 

UI Policy 2:

 

 

vahini_2-1739306370927.png