same field with two ui policies
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02-05-2025 10:19 AM
Hello all,
Need help with one requirement
There is a list collector field called 'applicable_loss_type' , initially i was told to show this field only if
line of business = comm prop (or) personal prop (or) personal auto ,
which is simple i wrote ui policy and said if LOB is one of these make applicable loss type Mandatory = True and Visible = True
Now got one more request from customer to make this list collector 'visible' and 'not mandatory' if request type = modify threshold
i wrote another ui policy if request type = Modify Threshold then
applicable loss type Mandatory = False, Visible = True.
But this 2nd policy is not working as expected, it's visible onload and when i change LOB and change request type applicable loss type is not hiding.
How to deal with this situation ?
Thank you so much for reading my post and responding.

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02-05-2025 01:33 PM
Your Line of Business field looks like a list collector. If so, you need to change your condition to select the actual records. List collectors don't save the name of the item; they save the sys_id. That's the only reason I can think of why it would show when it's empty.
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02-11-2025 12:40 PM
after meeting with customer he explained how it should work , changed UI policy and it's now working as expected
UI Policy 1 :
UI Policy 2: