Same user cannot approve change request again in 2nd level approver

[Harsha Pandey]

Hi,

Customer requirement is that same user should not be able to approve change request again or I can say in 2nd level approval.

I had gone through community and found out post https://servicenowguru.com/scripting/business-rules-scripting/prevent-redundant-approval-requests-servicenow/

I tried this with one more condition as current.getTableName('change_request') as I need it to to run for change_request but did not work.

Please help me out!!

[Ankur Bawiskar · Accepted solution]

Hi,

your requirement is to make it work only for change_request table and hence it would only run for those approvals

Won't impact any other table

Regards
Ankur

[Harsha Pandey]

Thanks a lot!! I have posted one more query.. can you please look into that too?

https://community.servicenow.com/community?id=community_question&sys_id=061148f9db6b85d05205e6be139619b5

If incident is unassigned to a group then only caller of incident see cancel choice in state but if incident is assigned to a group then only group member can see cancel choice in state.

[Harsha Pandey]

Hi Ankur, Could you please help me with this? I have posted this on community. https://community.servicenow.com/community?id=community_question&sys_id=061148f9db6b85d05205e6be139619b5 If incident is unassigned to a group then only caller of incident see cancel choice in state but if incident is assigned to a group then only group member can see cancel choice in state.

[Chin4]

Hi Ankur,

Good day and I hope you are well.

I am looking for similar function but both the BR does not seem to have effect. Same approver is able to approve twice, because the user is a member of the 2 approval groups.

This function seems to be the best but sadly it does not work.

Regards,

Chin4

[Chin4]

I tried to use Approval Coordinator but it only hides the user for 2nd approval. If the user approves, both the user's Request were also approved.