SC Tasks Not Generated for Multiple Checkbox Tech Towers in Catalog Item

[SuganyaGurusamy]

Hi Community,

I have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.

Here’s my setup:

• I have a Tech Tower variable (type: label) and checkboxes: Network, Storage, Cloud, End User, Asset.

• In Flow Designer, I take the variables from the catalog, create the RITM, and assign it to a specific group.

• After the RITM is created, the Tech Tower variable becomes visible, so the group member can select the towers (e.g., Network, Cloud, Storage).

Expected behavior:
If a user selects multiple tech towers (e.g., Network and Cloud), separate SC tasks should be created for each selection.

Issue:
Even though I tried using Parallel Branches in Flow Designer, SC tasks are not being created for multiple selections. It works only when a single tech tower is selected.

Has anyone encountered this? How can I configure the flow to create SC tasks for multiple checkbox selections in the RITM?

Thanks

[Brad Bowman]

It would be extremely helpful to see your flow attempt.  Since the variables are populated after the request is submitted, how are you determining when the flow should create the Catalog Tasks?  Whatever is triggering this action, if you are using a Get Catalog Variables activity, make sure it is after this and right before the parallel activities, to ensure the most recent/correct values are assigned to the data pills.  The parallel activities should then just be if <<checkbox variable == true>>, Create Catalog Task...  In your test case are you saying that if you check multiple boxes, only one task is created, or the only way for any tasks to be created is to only check one box?  In whichever case, can you check any box, or is it only that a certain one is working?