Scheduled LDAP Refresh vs LDAP Listener

[Biswajyoti Dutt]

Hello everyone,

We are in the starting phase of our project for implementing ServiceNow. I was wondering what will be the best way to get the user data refreshed in servicenow.

I think my choice comes down to two options :

Scheduled LDAP Refresh or LDAP Listener

Can anyone please help me in identifying the pros and cons of these methods?

I know scheduled LDAP refresh will make the data in Servicenow to lag behind by the frequency of the schedule, as compared to LDAP listener which keeps the data almost as in real time.

I was wondering what is the impact on performance when using the LDAP listener?

[Robert Beeman]

Hello Biswajyoti,

Like Berny said, we are using both. The listener is great to bring in near real time user data, but it does have occasional connection failures. We use the scheduled LDAP load to make sure it picks up anything that was missed by the listener.