Script Include

sarika ponnagan · ‎07-09-2025

In my PDI script Include is not running, while i verified in background script the code is working fine, Created script include and added script include in on change client script, the script include itself not working in my PDI, may i know the reason behind this

Shubham_Jain · ‎07-09-2025

@sarika ponnagan Try this

var Ifuserismanager = Class.create();
Ifuserismanager.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    isUserManager: function() {
        gs.log("checking the manager");
        var userId = this.getParameter('sysparm_user_sys_id');
        var grReportee = new GlideRecord('sys_user');
        grReportee.addQuery('manager', userId);
        grReportee.setLimit(1);
        grReportee.query();
        if (grReportee.next()) {
            gs.log("user is manager");
            return true;
        }
        gs.log("user is not a manager");
        return false;
    },
    type: 'Ifuserismanager'
});

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—
Shubham Jain

View solution in original post

Ankur Bawiskar · ‎07-09-2025

@sarika ponnagan

So GlideAjax is not working.

Things to check

1) script include and client script are in same scope

2) script include is client callable

3) you are following correct GlideAjax syntax

GlideAjax Example Cheat Sheet

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Nikhil Bajaj9 · ‎07-09-2025

Hi @sarika ponnagan ,

Try to save your script include again and see at top you are getting message - Script include inserted. Then try again. If still nmot working, share screenshots.

Reagrds,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Shubham_Jain · ‎07-09-2025

@sarika ponnagan Is only specific Script Include is not working or None of SI is not working?

✔️ If this solves your issue, please mark it as Correct.

✔️ If you found it helpful, please mark it as Helpful.

—
Shubham Jain

sarika ponnagan · ‎07-09-2025

Same thing i did for on change client script for incident, Its not worked.
My criteria here is in catalog item in user reference selection field, when selected user is a manager for anyone, then its should show the popup, For this use case i tried like below mentioned screenshots, with using script include and catalog client script