Send Approval Request to Users with Role

[Luke10]

Hello Everyone,

I'm new to ServiceNow scripting and need some help. I have a custom role for approval changes. Only users with the 'change_approver' role should be sent the request approval.

When I go to the 'Approval Request' notification and 'Who will receive tab' there is not option for 'roles'. So, I'm missing something.

Does anyone know what I need to do? Any help would be appreciated.

Thanks!

[Luke10]

Okay. This this may be what I'm looking for. I know that this was written in the workflow for approval notifications. I checked and that is the sys_id for 'change_approver'. Not sure why it isn't working, though.

var answer = [];
var groupMemberships = new GlideRecord('sys_user_grmember');
groupMemberships.addQuery('group', current.getValue('assigmnet_group'));
groupMemberships.query();
while(groupMemberships.next()) {
	var user_sys_id = groupMemberships.getValue('user');
	var hr = new GlideRecord('sys_user_has_role');
	hr.addQuery('user', user_sys_id);
	hr.addQuery('role', 'IN', '43f46433db8a6f409e9bf27139961947');//sys_id of role
	hr.query();
	if(hr.next())
    {
	  answer.push(hr.getValue('user'));
	}
}

[dvp]

Everything looks good. Except there is a typo in assignment_group field name

var answer = [];
var groupMemberships = new GlideRecord('sys_user_grmember');
groupMemberships.addQuery('group', current.getValue('assignment_group'));
groupMemberships.query();
while(groupMemberships.next()) {
	var user_sys_id = groupMemberships.getValue('user');
	var hr = new GlideRecord('sys_user_has_role');
	hr.addQuery('user', user_sys_id);
	hr.addQuery('role', 'IN', '43f46433db8a6f409e9bf27139961947');//sys_id of role
	hr.query();
	if(hr.next())
    {
	  answer.push(hr.getValue('user'));
	}
}

[Luke10]

So, I fixed the typo, but users with the 'change_approver' role are still getting approval notifications. It is sending to everyone in the assignment group instead of just those with 'change_approver' role.

[dvp]

Is the group field on approval activity filled in ?

[Luke10]

No. It's blank, but the user field has ${requested_by.manager}.